Something fishy at silvertowne
Silvertowne has a serious business issue and the symptom of this problem is slow shipping. After doing business with other companies, specifically APMEX I am used to my gold being shipped the next day and received within 4 days of placing the order. Silvertowne has poor communication, rude customer service, and (just a guess here) they don't order the gold from their supplier until you place your order or the spread tilts in their favor. Silvertowne is aware of customers being unhappy with their shipping times and yet they do nothing to correct the issue. Just google silvertowne shipping and you will see this has been an ongoing issue with them. And if you look at their responses to the feedback from ebay, they are unrepentant. Something seriously wrong with this company. Going back to APMEX.
Super Slow Shipping. Coins arrived slightly damaged.
I placed an order for 5 statue of liberty head rounds and a Canadian maple leaf. A week went by and I had no order confirmation. I sent them an email and got a reply stating that they had gotten my order. I assume that after a week that my order would be on its way. I sent them an email asking for tracking info and was told that my order hadn't been shipped and that it took 8-10 days for them to ship. On the 10th day I sent them another email asking if it had been shipped. They replied that it was 8-10 business days before they shipped out and that they were waiting my Maple leaf to come in. I don't see why you would list something for sale that you don't have. I had placed and received two orders from other places while waiting for this one. I was starting to think I had been scammed when I finally got a shipping notification. The rounds took longer than the estimate stated. Three of the coins where damaged on arrival. I won't be ordering again there are better places to do business with.
One Month and Waiting
Unacceptable shipping delay and customer service
I have ordered from them several times in the past and have usually had a positive experience, however my most recent order will be my last. I have been charged for the dollars 1 month ago and still no shipment. ordered on Jan 21st and it's Feb 23rd and still no product! I'm told maybe by the end of the week! Which Week? I don't like being charged for something that they DON'T have in stock and can't give me a date when they will. That's IT! Will not purchase from Silvertowne again. Don't tell me shipping in 7-10 days and still don't have it over 30 days later.
10 days and *nothing*
no shipping info
came specifically for christmas silver 1 oz er's
plenty to choose from tho'
selling stuff you dont have
i was told that i would have to wait 3 weeks for my order when i called to ask if they could replace it with anything of the same price i was told no they had nothing and i would have just have to wait i told them they should have posted this imformation on there site i would have never placed the order had in been aware there was a 3 week delay i have placed many orders with silvertown and most of the time i would get my order in at least 5to7 days this i can stand but 3 weeks without being told of the delay first is crazy you should not sell something if you dont have it to sell