Review Detail

 
Silvertowne
Dealer
Reviewed by |
Overall rating 
 
2.3
Price 
 
3.5
Shipping Time 
 
0.5
Customer Support 
 
2.5
Buying Experience 
 
2.5

Something fishy at silvertowne

Silvertowne has a serious business issue and the symptom of this problem is slow shipping. After doing business with other companies, specifically APMEX I am used to my gold being shipped the next day and received within 4 days of placing the order. Silvertowne has poor communication, rude customer service, and (just a guess here) they don't order the gold from their supplier until you place your order or the spread tilts in their favor. Silvertowne is aware of customers being unhappy with their shipping times and yet they do nothing to correct the issue. Just google silvertowne shipping and you will see this has been an ongoing issue with them. And if you look at their responses to the feedback from ebay, they are unrepentant. Something seriously wrong with this company. Going back to APMEX.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$1000 - $5000
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