The order number 439664 was ordered on 7/11/16. We received notification on 7/13/16 that the estimated delivery date was 7/16/16. As of today (7/19/16) UPS still has not forwarded the package to USPS for delivery. Silvertown contracts with these contractors. So whichever contractor dropped the ball. The liability falls from the top "Silver Town". Therefore we will not be doing business wth this irresponsible company. A responsible company would track the order out the door to delivery to the client. Silver Town has lost this client and the way we were treated, we won't be the last. For future clients. My we suggest to think twice before doing business with this company. There are several reputable companies in the market.