Unacceptable shipping delay/customer service
I have ordered from them several times in the past and have usually had a positive experience, however my most recent order will be my last.
It took almost a month to ship an order of gold, and the only communication I received was the combination of phone calls and emails initiated by me. After weeks of delay I was finally told that the website didn't reflect real time inventory, and they had sold all of the gold bars I had ordered. I was told it would ship soon.
At that point due to my ongoing frustration, I told them I simply wanted to cancel the order and receive a refund so I could order from a dealer who actually had the gold in stock. I was told I could cancel, but my order would be subject to a 20% restocking fee. I let them know this was ridiculous... I mean how can you possibly charge someone to restock inventory you don't even have?! That policy amounted to nothing more than a strong arm tactic to keep my payment while I was forced to wait on the shipment.
Finally I just let it go and they eventually shipped my order. It was received and in fine condition but I'll never order from them again. That's poor customer service in my opinion, and the industry is too competitive for anyone to tolerate that.