SD Bullion Hothttp://www.silvercoins.com/media/reviews/photos/thumbnail/300x300s/e2/ac/78/sd-bullion-72-1422313433.jpg
Easy Buying and Prompt Delivery
Always easy and prompt deliver from SD Bullion.
SD Bullion Exactly As Advertised
I was a little uneasy about switching by bullion business away from where I have been purchasing for years, but I am sure glad I did. $0.49 Any Qty Silver Round special saved me a couple hundred dollars. Fast shipping and arrived as promised!
Second Order Just As Good as the First
Second order placed and received through SD Bullion. It was just as smooth as my first order with order confirmation, payment notification, and tracking number supplied through email.
Bigger Purchases through SD Bullion
Purchased closed to six figures through SD Bullion on 3 separate trades. Highly recommended for larger purchasers. I saved nearly $2,000 compared to my local coin shop.
Best Bullion Dealer Online
Shipping is fast. Prices are the best online.
Best Pricing in Industry
You can't beat their prices. Shipped with tracking. Highly recommended.
Outstanding Service 5 Star Experience
Extremely impressed with how fast these guys processed my order. I've ordered from a lot of online bullion dealers and their packaging is by far the best in the industry.
Great Experience. Quick Shipping. Highly Recommended.
Every order that has been made with SD Bullion has been straight forward and shipping ha arrived when stated. Very pleased with the service of this company.
Glad I took the risk
Saw some bad reviews so I was hesitant but they did a great job. Good communication and quick shipping.
Great Customer Service and Fast Shipping
Whenever I am able to educate someone on the value of precious metals, and persuade them to make a purchase, the first place I direct them is SD Bullion. We gave American Silver Eagles as gifts this past Christmas, and we purchased them from The Doc. My first recommendation is always SD Bullion. Easy purchasing process, using a variety of payment methods, and delivery is prompt.
I bought 2 100 ounce bars, send a personal check and it only took about 2 weeks. I did not need sup
I bought 2 100 ounce bars, send personal check and it took about 20 days to get my silver. You have to allow for the check to clear. My wait was reasonable. I could get my internet to work right and called, they took care of me right away. I am talk on the buying side of just bullion, since I did not sell to them.
I place regular orders with all the big online bullion dealers. SD is one of my top go-to sellers. Good prices and service. Issues are handled promptly. Trusted.
Happy Dude !
I am satisfide with S2D. the customer service guys wear cool,Thay spent as much time with me as i needed. Every pices i brought was flawless
I would recommend SD Bullion for their SBSS rounds, and that's about it. When you factor in shipping, fees, and their overall higher prices, you're better off ordering somewhere else for cheaper. The website is easy to use and shipping is average, there are a few payment options (including paypal) overall buying experience is okay. As I mentioned, they're really just good for the hard-to-get SBSS rounds they have.
Shipped UPS in a free flat rate USPS box
I bought from here because it was the lowest price from a trusted company. I was rather annoyed by the fact that they couldn't buy a box to ship it in. You have to take on from USPS? It was also eBay brand, and I don't feel like I can sell something in eBay packaging for as much as if it were a real gold company. Hopefully I am wrong on that though. Price was good, but the overall experience can be improved.
I have placed multiple orders with SDB, and had been very satisfied. My most recent purchase left me feeling gouged and I will not return out of principle. I purchased silver Krugerrands at their 'special' price of 20% off premium and free shipping ($58.18/each). The $58.18 is the highest price I ever saw them sell for (not a 20% discount); and they now sell at $37.49 on eBay by SBD. This is not a reflection of change in spot, as that is essentially the same. They just gouged the people that bought early. In all transparency, other dealers were similar, but not as great a price drop. I overpaid by 50%, due to their '20% off special', but will not fall for that again.
Won't use again
Although prices were good, the fact they charge for shipping cancels the benefit. I will go with other that provide free shipping with a minimum order. Shipping was slooow. I ordered from another dealer the same day, and received my package one week sooner. Finally, because SD only used a flimsy padded envelope, the 10oz silver bar I received had significant damage. If you're going to make me pay for shipping I should get my order sooner and not damaged!
Wrong items shipped
Fast shipping but the order was wrong and needed to be resent after I had to send their wrong order back. They sent me all the proper shipping info but was unable to print the shipping label they sent.
Advertise the lowest prices? Hello high shipping charge!
They advertise that they are the cheapest online. Maybe until you get to the shipping charges! People used to do this sort of thing on ebay. Bait you in with an incredibly low price on an item like 99 cents but then charge $5-100 for shipping.
Customer service after the sale not so good this time.
Incorrect order and lack of service once there is an error.
I ordered 25 Canadian silver maple leafs. They come from the mint in yellow top 25 count. What was delivered was 25 silver eagles. A green 20 count and five loose coins. I called and told what I got. The young lady had to check what to do and would call me back later that day or next morning. Three days past. Since I had heard nothing I figured they did not want to exchange or do anything. I would just move on, keep the Silver Eagles not bother to call back so trashed all the original packing material and figured I was done with SD Bullion forever. Three days later I received a call. First was told she tried to call me but no answer. In these days of cell phones on our hips, good quality caller ID and voice mail I dislike being lied to. Three days in customer service is an eternity.
Her best resolution was that I was to send her a check for the wrong silver eagles they sent me and then they would send me the correct order. Her goal was the additional sale. I did not want to send more money to the company that just got my order wrong and to the young lady that so easily lied to me just moments earlier. I had paid by check for the check discount. I offered to do this if I paid by credit card and they waved the credit card fee. At least I would have the protection of the credit card on the second order. My second choice was that I could pack this stuff up and send back to them and hope they would get it right the next time. Ok send me a pre-paid package and I will put it in. We don’t do that. OK I deal with some computer companies, walk into FedEx or UPS store with a number they pack and ship company has an account with them and I pay nothing. We don’t do that. SD Bullion does not pay shipping on returns. At this point she was going to place me on hold to talk to someone else, I told her I was on my way to an appointment and did not have time. I stayed on hold for about 3 to 5 minutes until I got to my appointment. Never heard any more from them.
The reality is the mistake was minor financially. 1 ounce silver eagle to a 1 ounce Canadian silver maple leaf. The difference was less than $1 per coin less than $25 in my favor. When she was placing me on hold I told her that I wasn’t interested in the time it was going to take to package and have two shipping cost. And they should leave it as is.
The only downside is I really wanted Silver Maples, my grandson liked the looks. Now I will buy them someplace else and they will cost me more since the spot price is up. All because someone at SD with the initials MT did not take enough interest to fill the order correctly. They lose a customer and if in fact they do have the lowest prices I loose on pricing in the future.
They do not seem like a bad company just limited in customer service this time when I had the problem.
Poor service, very sluggish, there are other bullions who works faster than them. Wont buy next time.
Not a good experience
The CC verification process on THEIR end was not operable. When asked what the problem was, they told me to keep submitting (with the same result). I tried to cancel order, but they said I was "obligated" to purchase. What? I said if that is the case then honor the current ask price of silver. They said no. I went back to flawless ordering at JMBullion, even though the premium over spot is slightly higher. Worth it when there are no headaches and no snarky customer service reps.
Bought six canadian wildlife coins,2 eagles 2 falcons and 2 owls. Both eagles had horrible milk spots one falcon had large milk spot and one owl also.I paid top price above spot for these coins 25+ for the eagles and falcons and dollars 22 for the owl.Then it cost 11.00 and I was charged a credit card fee above the other prices
of about five dollars.NEVER AGAIN I wont pay shipping to exchange forget it.
They sent the items UPS and did not receive a signature, so UPS send the items back. They then wanted to charge me to resend. Not gonna happen. Just lost a customer.
SD bullion first buy
SD bullion had a special on random year Silver Eagles BU condition last week. Not sure if BU means the same thing everywhere. I've gotten coins from the gas station change drawer that were in more "BU" condition. When I buy BU I expect the same thing with any dealer, a "wow" factor when I open my box. Coins were tarnished from fingers, had blotchy marks on them,and quite frankly, nothing about them was brilliant. They did not even pack them tight enough so that they would not clink against each other in transit. I would not buy from them again, nor will I be calling in refund to pay for my ugly coins to be restocked. Very unfortunate, but I would rather keep shopping elsewhere.
I agree with poor service comments...
Song and dance customer service dept... and have (they THINK) an answer for everything !
COPY OF POSTING I MADE ON SD COMPLAINT SITE (demandforce), which was subsequently deleted... Hmmm I wonder why...
ONLY POSTS FAVORABLE COMMENTS... LET's SEE THE BAD ONES!!!!!
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX POSTING (was deleted)
Coins delivered improperly (wrong address), and subsequently given a a really poor explanation as to why....
Obviously, they don't have a method to overwrite original orders for any immediate call back corrections.. Arrrrgghhh.....
Their reply as to why my coins were misdelivered was an insult to my intelligence.
Their 10% off next purchase was also laughable... it just about covered gas moneyI spent going to where items were delivered to.
Not good.... particularly the way in which I was responded to.
The proper response should have been.. Yea, we messed up... you're right and we were wrong... Sorry..... Would have been FAR MORE ACCEPTABLE !
What's her name's response from the Consumer Relations Dept was truly Insulting....
I believe she deals with too many idiots,.. hence her patented reply.
Dr. G J M
PS. (40 coins - not the end of the world... but a preliminary order against an intended
follow-up order of 500)
Do not want our business
Do not do business with SD Bullion, Bad customer service. Checked reviews, looked good. Did on line chat all good. Ordered 55 silver rounds. Order OK. Credit card buy, ok with that. Received e-mail money recived.OK Next day, phone call money no received. Called them and said I have a e-ail saying all OK. Some stuff that did not make sense to me. I send the order the the Visa again. Said it cost $9.00. So for $1K order and you already said all OK in e-mail you want to lose the sale and a customer. Te send a check. Some going on here, I say do not do business with them.
STAY AWAY , HORRIBLE SERVICE
STAY AWAY THIS COMPANY IS HORRIBLE & THEY STEAL YOUR MONEY. I searched the internet looking for a place to sell my gold at as close to spot as possible and heard great reviews about SD Bullion from comments left on various websites etc. So I decided to try them out. I call up and speak with Brien or Brianna I forget whatever her name is (side note: there's two csr who work there briana and another guy, ask to speak to the other guy, brianas a complete waste of time) and sell her my 1 oz OPM gold bar, shes says it will take 1 to 2 business days to evaluate it and 1 to 2 business days for me to receive payment as I paid to have an wire transfer done and not a physical check sent to me. I call in and check on the status of my payment 6 business days in, from the initial sale. She says :"another 2 business days". ok, maybe there busy, idk, I wait another 4 business days, now I'm 10 business days in. I call her again. she says :"it will be another 2 business days, sorry for the inconvenience". IT IS NOW 12 DAYS , let me say that again, 12 BUSINESS DAYS LATER and I still have yet to receive my payment. By the way, Its only 1- 1OZ GOLD BAR, 1 piece, which adds insult to injury. I called back Brien, to check the status today, the 12th day ,: she says "her financial team sent an ACH payment not a wire transfer, sorry, it will another day or 2 and you should see it in your account". I said "well I want my money back for the wire transfer because you sent a ACH, I wanted a wire". She said "there's nothing she can do as the payment was entered into the system already". I asked to speak to the manager and he hid, he wouldn't even come to the phone. Incredible. Its 12 BUSINESS DAYS in, and I still haven't received my payment. Stay away from this company they provide terrible customer service, and don't follow through with THEIR terms of agreement, its THEIR TERMS, and string you along with excuses, as to why you haven't received your purchase or sale. I'm holding on for hope that I didn't get scammed that's why I'm waiting so long.