SD Bullion Hothttp://www.silvercoins.com/media/reviews/photos/thumbnail/300x300s/e2/ac/78/sd-bullion-72-1422313433.jpg
Customer service after the sale not so good this time.
Incorrect order and lack of service once there is an error.
I ordered 25 Canadian silver maple leafs. They come from the mint in yellow top 25 count. What was delivered was 25 silver eagles. A green 20 count and five loose coins. I called and told what I got. The young lady had to check what to do and would call me back later that day or next morning. Three days past. Since I had heard nothing I figured they did not want to exchange or do anything. I would just move on, keep the Silver Eagles not bother to call back so trashed all the original packing material and figured I was done with SD Bullion forever. Three days later I received a call. First was told she tried to call me but no answer. In these days of cell phones on our hips, good quality caller ID and voice mail I dislike being lied to. Three days in customer service is an eternity.
Her best resolution was that I was to send her a check for the wrong silver eagles they sent me and then they would send me the correct order. Her goal was the additional sale. I did not want to send more money to the company that just got my order wrong and to the young lady that so easily lied to me just moments earlier. I had paid by check for the check discount. I offered to do this if I paid by credit card and they waved the credit card fee. At least I would have the protection of the credit card on the second order. My second choice was that I could pack this stuff up and send back to them and hope they would get it right the next time. Ok send me a pre-paid package and I will put it in. We don’t do that. OK I deal with some computer companies, walk into FedEx or UPS store with a number they pack and ship company has an account with them and I pay nothing. We don’t do that. SD Bullion does not pay shipping on returns. At this point she was going to place me on hold to talk to someone else, I told her I was on my way to an appointment and did not have time. I stayed on hold for about 3 to 5 minutes until I got to my appointment. Never heard any more from them.
The reality is the mistake was minor financially. 1 ounce silver eagle to a 1 ounce Canadian silver maple leaf. The difference was less than $1 per coin less than $25 in my favor. When she was placing me on hold I told her that I wasn’t interested in the time it was going to take to package and have two shipping cost. And they should leave it as is.
The only downside is I really wanted Silver Maples, my grandson liked the looks. Now I will buy them someplace else and they will cost me more since the spot price is up. All because someone at SD with the initials MT did not take enough interest to fill the order correctly. They lose a customer and if in fact they do have the lowest prices I loose on pricing in the future.
They do not seem like a bad company just limited in customer service this time when I had the problem.
STAY AWAY , HORRIBLE SERVICE
STAY AWAY THIS COMPANY IS HORRIBLE & THEY STEAL YOUR MONEY. I searched the internet looking for a place to sell my gold at as close to spot as possible and heard great reviews about SD Bullion from comments left on various websites etc. So I decided to try them out. I call up and speak with Brien or Brianna I forget whatever her name is (side note: there's two csr who work there briana and another guy, ask to speak to the other guy, brianas a complete waste of time) and sell her my 1 oz OPM gold bar, shes says it will take 1 to 2 business days to evaluate it and 1 to 2 business days for me to receive payment as I paid to have an wire transfer done and not a physical check sent to me. I call in and check on the status of my payment 6 business days in, from the initial sale. She says :"another 2 business days". ok, maybe there busy, idk, I wait another 4 business days, now I'm 10 business days in. I call her again. she says :"it will be another 2 business days, sorry for the inconvenience". IT IS NOW 12 DAYS , let me say that again, 12 BUSINESS DAYS LATER and I still have yet to receive my payment. By the way, Its only 1- 1OZ GOLD BAR, 1 piece, which adds insult to injury. I called back Brien, to check the status today, the 12th day ,: she says "her financial team sent an ACH payment not a wire transfer, sorry, it will another day or 2 and you should see it in your account". I said "well I want my money back for the wire transfer because you sent a ACH, I wanted a wire". She said "there's nothing she can do as the payment was entered into the system already". I asked to speak to the manager and he hid, he wouldn't even come to the phone. Incredible. Its 12 BUSINESS DAYS in, and I still haven't received my payment. Stay away from this company they provide terrible customer service, and don't follow through with THEIR terms of agreement, its THEIR TERMS, and string you along with excuses, as to why you haven't received your purchase or sale. I'm holding on for hope that I didn't get scammed that's why I'm waiting so long.
Bought six canadian wildlife coins,2 eagles 2 falcons and 2 owls. Both eagles had horrible milk spots one falcon had large milk spot and one owl also.I paid top price above spot for these coins 25+ for the eagles and falcons and dollars 22 for the owl.Then it cost 11.00 and I was charged a credit card fee above the other prices
of about five dollars.NEVER AGAIN I wont pay shipping to exchange forget it.
I agree with poor service comments...
Song and dance customer service dept... and have (they THINK) an answer for everything !
COPY OF POSTING I MADE ON SD COMPLAINT SITE (demandforce), which was subsequently deleted... Hmmm I wonder why...
ONLY POSTS FAVORABLE COMMENTS... LET's SEE THE BAD ONES!!!!!
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX POSTING (was deleted)
Coins delivered improperly (wrong address), and subsequently given a a really poor explanation as to why....
Obviously, they don't have a method to overwrite original orders for any immediate call back corrections.. Arrrrgghhh.....
Their reply as to why my coins were misdelivered was an insult to my intelligence.
Their 10% off next purchase was also laughable... it just about covered gas moneyI spent going to where items were delivered to.
Not good.... particularly the way in which I was responded to.
The proper response should have been.. Yea, we messed up... you're right and we were wrong... Sorry..... Would have been FAR MORE ACCEPTABLE !
What's her name's response from the Consumer Relations Dept was truly Insulting....
I believe she deals with too many idiots,.. hence her patented reply.
Dr. G J M
PS. (40 coins - not the end of the world... but a preliminary order against an intended
follow-up order of 500)
They sent the items UPS and did not receive a signature, so UPS send the items back. They then wanted to charge me to resend. Not gonna happen. Just lost a customer.
SD bullion first buy
SD bullion had a special on random year Silver Eagles BU condition last week. Not sure if BU means the same thing everywhere. I've gotten coins from the gas station change drawer that were in more "BU" condition. When I buy BU I expect the same thing with any dealer, a "wow" factor when I open my box. Coins were tarnished from fingers, had blotchy marks on them,and quite frankly, nothing about them was brilliant. They did not even pack them tight enough so that they would not clink against each other in transit. I would not buy from them again, nor will I be calling in refund to pay for my ugly coins to be restocked. Very unfortunate, but I would rather keep shopping elsewhere.
Not a good experience
The CC verification process on THEIR end was not operable. When asked what the problem was, they told me to keep submitting (with the same result). I tried to cancel order, but they said I was "obligated" to purchase. What? I said if that is the case then honor the current ask price of silver. They said no. I went back to flawless ordering at JMBullion, even though the premium over spot is slightly higher. Worth it when there are no headaches and no snarky customer service reps.
Do not want our business
Do not do business with SD Bullion, Bad customer service. Checked reviews, looked good. Did on line chat all good. Ordered 55 silver rounds. Order OK. Credit card buy, ok with that. Received e-mail money recived.OK Next day, phone call money no received. Called them and said I have a e-ail saying all OK. Some stuff that did not make sense to me. I send the order the the Visa again. Said it cost $9.00. So for $1K order and you already said all OK in e-mail you want to lose the sale and a customer. Te send a check. Some going on here, I say do not do business with them.
Poor service, very sluggish, there are other bullions who works faster than them. Wont buy next time.
Won't use again
Although prices were good, the fact they charge for shipping cancels the benefit. I will go with other that provide free shipping with a minimum order. Shipping was slooow. I ordered from another dealer the same day, and received my package one week sooner. Finally, because SD only used a flimsy padded envelope, the 10oz silver bar I received had significant damage. If you're going to make me pay for shipping I should get my order sooner and not damaged!
Received sooner than expected
I read a lot of bad reviews on all kinds of bullion companies but I took a chance on SD Bullion. Beautiful piece, received 4 days earlier than expected. Very happy with this company.
Advertise the lowest prices? Hello high shipping charge!
They advertise that they are the cheapest online. Maybe until you get to the shipping charges! People used to do this sort of thing on ebay. Bait you in with an incredibly low price on an item like 99 cents but then charge $5-100 for shipping.
I have placed multiple orders with SDB, and had been very satisfied. My most recent purchase left me feeling gouged and I will not return out of principle. I purchased silver Krugerrands at their 'special' price of 20% off premium and free shipping ($58.18/each). The $58.18 is the highest price I ever saw them sell for (not a 20% discount); and they now sell at $37.49 on eBay by SBD. This is not a reflection of change in spot, as that is essentially the same. They just gouged the people that bought early. In all transparency, other dealers were similar, but not as great a price drop. I overpaid by 50%, due to their '20% off special', but will not fall for that again.
Great service guys
I really enjoy searching the themes and products of SDBullion. I have ordered twice now. No complaints. Big fan of SBSS series. Keep it up. I'm always open to buying Chris's products. Good prices all around, especially on the SDBullion proclaim liberty 1 oz. bars. Love it.
Problem on my part!
problem on my part and the company was very good to work with. this speaks volumes when you would like and expect personal service. I recommend S D Bullion , HIGHLY. Thanks for great prices and service. :)
Consistent and dependable.
I've been buying from them regularly for over a year. Always great products and reliable service. I like how their package doesn't say 'silver coins' to deter mail theft.
Wrong items shipped
Fast shipping but the order was wrong and needed to be resent after I had to send their wrong order back. They sent me all the proper shipping info but was unable to print the shipping label they sent.
Glad I took the risk
Saw some bad reviews so I was hesitant but they did a great job. Good communication and quick shipping.
Great to deal with on first order
Received my first order quick and well packed, quality bullion, and just placed my second.
No minmum order
Very satisfied with SDB. Appreciate the no minimum amount purchases. Will secure more gold and silver from SD in the future, no doubt....
Having bought a couple times from SDB I can recommend them with one qualification. I wish they did electronic check (saving me a stamp) like JM Bullion but the few extra days delay is worth the saving. Their prices are unbeatable. My local coin shop is astounded at the prices I have been getting bullion for from the Doc. Keep stackin'!
SD Bullion has never failed!
Thanks for the $7.77 shipping deal!
Best Prices on hard to find items
I often find the best price on hard to find silver rounds at SD Bullion. Orders are well packaged and arrive quickly.
Excellent service and an honest business
This is my first time investing and I am very satisfied with the overall navigation of the site. Very impressive and easy to understand for a small-time investor such as myself.
Great service, quick, friendly and very convenient. Thanks Doc!
Good service,excellent prices. Price is very important. I have used 2 other companies but discovered that their price is better. My loyalty is as good as your prices. However, I couldn't find better prices so SD has my business.
I might not be a big buyer but they treat me just the same with service and best prices on special or their everyday stock.I have been able to get silver right from the mints. Thanks Doc.
I just really like doing business with you guys. Your website is easy to use, I like the fact that it updates the shopping cart every 3 minutes. Prices and shipping is very fair. I will continue doing business with you as long as the service stays the way it is.
My transaction with SD Bullion was great I called them up and ordered what I wanted, they sent a notification of the transaction and Boom two days later I received my order.
THE COINS I RECEIVED WERE IN GREAT CONDITION AND I GOT WHAT I EXPECTED. THE ORDER CAME IN FAST. YOUR PRICES ARE EXCELLANT ALSO. I LOOK FORWARD TO THE NEXT TIME I PLAN TO BUY SOME MORE COINS.
A1 customer service
You find out how good they are when they take care of a problem. A1 customer service. I AM A HAPPY CUSTOMER!
Great shipping and prices
I really appreciate the way you sent my package... covert, and well packaged as to not bounce around in the box. Thank you for caring and doing the extras to insure package is not disturbed. The service was excellent and look forward to purchasing more in the near future. I am already recommending you to all my friends interested in gold and silver. Thank you again for being trustworthy and reasonably priced.
Will order again!
Excellent price, quality, and quick shipment. I know other family members who have found this company to be reputable. I would order through SD Bullion again.
Knowledgble and helpful!
The service has been excellent. When you talk to someone they are knowledgable and helpful. I always got my product when they said I would and the followup communication is clear and timely.
Good selection, very good prices, excellent quality, very good service, and speedy delivery. Have done business with these folks for about three years and have no complaints.
Great job SDB!!
The folks at SD Bullion are a shining example of how a business should be run, whether on line or in person. Fast, efficient service; helpful (but not pushy or intrusive) employee assistance; and problem free payment process and delivery. In fact, the only thing approaching a problem that I have with my entire experience at SD Bullion is that I can't afford to buy more. I have recommended them to many people I know, and will continue to do so. Great job SDB!!
Honest and reliable!
Fast shipment, good silver.
You pay for shipping at SD Bullion, yes, but you actually end up saving money over a lot of the places that throw in the shipping for free. (Trust me -- I've done the math.)
I don't buy fancy, limited edition coins, and I don't mess with coins for numismatic value. I'M STRICTLY A STACKER.
I would recommend SD Bullion for their SBSS rounds, and that's about it. When you factor in shipping, fees, and their overall higher prices, you're better off ordering somewhere else for cheaper. The website is easy to use and shipping is average, there are a few payment options (including paypal) overall buying experience is okay. As I mentioned, they're really just good for the hard-to-get SBSS rounds they have.
Bigger Purchases through SD Bullion
Purchased closed to six figures through SD Bullion on 3 separate trades. Highly recommended for larger purchasers. I saved nearly $2,000 compared to my local coin shop.
I bought 2 100 ounce bars, send a personal check and it only took about 2 weeks. I did not need sup
I bought 2 100 ounce bars, send personal check and it took about 20 days to get my silver. You have to allow for the check to clear. My wait was reasonable. I could get my internet to work right and called, they took care of me right away. I am talk on the buying side of just bullion, since I did not sell to them.
Do the Math, SD is simply better
I discovered SD Bullion a few months ago. I compared them with other sites that offer free shipping but did the math and Doc was the best. I've placed several orders with them. I spoke with sales people and also placed orders on line when they were closed. Each experience was hassle free and I will do all my future business with them. Satisfied and thankful in North Carolina!
EXCELLENT SITE, SERVICE, VALUE
Easy site to navigate, best value of ANY silver/gold site, Appreciate the speed of service and deliveries GREAT JOB !
Always great to deal with!
Very easy experience- check pricing at other sites and this group beat the others I checked.
Always a pleasure!
Very pleased with Your services and promptnes,definitely will recommend you to my friends.It's a pleasure to do business with You,thank You!
Excellent service, and your website is very easy to navigate. I received my order quickly and it was exactly as shown. Wonderful company and your prices seem fair. I will have no problem recommending you to friends. My son told me about you and he did extensive research before he purchased.
I bought 4-10oz silver bars. I payed by check and the turn around was super fast with my delivery. I was very happy. Will buy again.
the web page and copy of the receipt had different descriptions about how to submit payment by mail. But, my package arrived in the time expected anyway. I am glad your mail room staff can make things happen the right way on the first try.
Couldn't Be Better!
Ordering was quick and easy. Contact was as needed--kept informed and knew when my product shipped and was to arrive. Got exactly what I ordered. Couldn't be better.
Exceptional service. (I like the live chat feature, which sends me a link to track my order.)
I TRUST SD BULLION
EASY AND SAFE TO DEAL WITH. I TRUST SD BULLION. IM A NEW INVESTOR AND MY SMALL INVESTMENTS ARE TREATED AS THOUGH I WAS BUYING OUT THE MINT. THANKS DOCS.