Review Detail

 
SD Bullion
Dealer
Reviewed by |
Overall rating 
 
2.5
Price 
 
4.5
Shipping Time 
 
4.0
Customer Support 
 
1.0
Buying Experience 
 
0.5

POOR SERVICE

I agree with poor service comments...
Song and dance customer service dept... and have (they THINK) an answer for everything !
~~~~~~~~~~~~~~~~~~~~~~~~~
COPY OF POSTING I MADE ON SD COMPLAINT SITE (demandforce), which was subsequently deleted... Hmmm I wonder why...
ONLY POSTS FAVORABLE COMMENTS... LET's SEE THE BAD ONES!!!!!

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX POSTING (was deleted)
Poor
Coins delivered improperly (wrong address), and subsequently given a a really poor explanation as to why....
Obviously, they don't have a method to overwrite original orders for any immediate call back corrections.. Arrrrgghhh.....
Their reply as to why my coins were misdelivered was an insult to my intelligence.
Their 10% off next purchase was also laughable... it just about covered gas moneyI spent going to where items were delivered to.

Not good.... particularly the way in which I was responded to.
The proper response should have been.. Yea, we messed up... you're right and we were wrong... Sorry..... Would have been FAR MORE ACCEPTABLE !
What's her name's response from the Consumer Relations Dept was truly Insulting....
I believe she deals with too many idiots,.. hence her patented reply.

Dr. G J M

PS. (40 coins - not the end of the world... but a preliminary order against an intended
follow-up order of 500)

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 

Comments

 
 
Ordering