Provident Metals Hot

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User reviews

3 reviews with 1 stars

130 reviews

 
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Overall rating 
 
4.5
 
4.6  (130)
 
4.4  (130)
 
4.5  (130)
 
4.6  (130)
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Ratings (the higher the better)
Price
Shipping Time
Customer Support
Buying Experience
Customer's Experience
Comments
3 results - showing 1 - 3  
 
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Reviewed by |
Overall rating 
 
1.4
Price 
 
0.5
Shipping Time 
 
3.0
Customer Support 
 
1.0
Buying Experience 
 
1.0

5000 qty bag of Wheat pennies, 500 bag of S mints, 20s and 30s

The pennies were no better than junk. 40% were cull, but sold to me as bag of 20s or 30s and "s" mint coins. The bag was torn, coins spilled....disaster purchase. Total waste of time and money...and customer service was a joke. Last time buyer!

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
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Reviewed by |
Overall rating 
 
1.1
Price 
 
3.0
Shipping Time 
 
0.5
Customer Support 
 
0.5
Buying Experience 
 
0.5

The Test of good Precious Metal Dealer is when thing go wrong

When my silver shipment vent missing and there was NO TRACKING info available I contacted Provident Metals to ask "where is my shipment for Christmas"? They told me that the shipment is insured and to contact my shipper.
When things go wrong - this tested the "metal" of Provident's service support.
Since my shipment went out December 8, 2016 with plenty of time before Christmas, nothing heard from Provident Metals as to where is my shipment (over $1000).
Thank you Provident Metals on Christmas Day.
A Customer without his Silver or his money.
PS Santa need to give Provident Metals a lump of coal...for being bad

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.1
Price 
 
3.0
Shipping Time 
 
0.5
Customer Support 
 
0.5
Buying Experience 
 
0.5

11 day delivery

Oct 6th placed & paid for a 3oz gold bullion order. On Oct11th order still was not processed I asked to cancel it and was told that it would cost me 4% of the order that's $400. Order was finally processed on Oct12th and will arrive via UPS on Oct 12th . Last time for me 11 days after payment is made is just not acceptable.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$1000 - $5000
Was this review helpful? 
3 results - showing 1 - 3