Provident Metals Hothttp://www.silvercoins.com/media/reviews/photos/thumbnail/300x300s/20/a6/8a/provident-metals-30-1421954544.jpg
Currently My Favorite
I think they have the best specials and often the best prices. Free shipping is great. The turn around time was 14 days for a check payment.
Everything as expected.
I bought my coins as a surprise to my wife although the shipping took a little longer than the 2 day priority I paid for but all in all I definitely plan on ordering more coins and other metals from this company. I also like that they're located in Texas.
sent me back the EXACT same coin that I had returned for an exchange
I cannot begin to express how disappointed I am with your company. You sent me back the EXACT same coin that I had returned for an exchange. I checked it against the pictures that I sent you plus it was in the exact same packing materials that I sent you. Why waste my / your time and money like this? Do your people just like playing sick little games with your customers?
Needless to say, this was my last order from you people and I will make it my mission to honestly tell of my experience with your company in as many forums and websites that I can.
Great and interesting silver pieces. Only desire is that they would ship the same day an order is made if placed early enough in the day.
Only ordered one coin, the rest was supplies. Everything was in great shape, only problem was I didn't order quit enough so will have to reorder sometime in the future.
Well above average
With that being said, the prices are better here than other sites (APmex for example), the shipping was quick enough considering it was free, and the overall experience was good.
I will be ordering more from Provident.
Great prices on the selection that they have available. I have compared their prices to that of others and they are generally the lowest. I only wish they had a greater selection of coins. Other than that great service and most importantly great prices.
Buy silver 3rd order
I love this site they are fair and about the same as others! I really love them because they take Discover Credit card!!!!! Most site even the big one APMEX) don't take my discover card so I use them
Long wait... not a problem
Order from them quite frequently. I send a check snail mail. Im already locked in at my price so im not in a rush to recieve my items. I hear that the reason for slow shipping is not enough employees to do the work. If too little employees helps keep their cost of the metals low... Ive got no problem waiting. Its insured, what do i care. Good Job Provident you will keep getting my business.
This was my first order with Provident Metals. I went with them from a recommendation from a co-worker who spoke highly of them. Anyway, Provident shipped the item on time however, USPS was lax in their part, having delayed the item then sending it out of the way before getting to me. When I received the coin I was a bit disappointed in that the coin has two tarnished spots on it. I know I could clean this with cleaner however, I purchased a BU listed coin and expect a clean item. As does everyone else who buys precious metals. Will give them another shot as I like their catalog of items.
2 times no problem
Second time for me to order from Provident. Shipping can take some time (around 10 days for my order, I hear if paying by personal check can take even longer) but customer service was there to answer my concerns and immediately let me know once they were shipped. If you can go with a dealer that is willing to get on the phone with you and be transparent it's hard to go wrong. Overall great place to grab some silver bullion!
Last 2 orders very bad scratched what happened BU
i have been buying from provident for over 4 yrs and have gotten good products. I usually pay with a debit card and when i pay by check usually takes 3 weeks total, so the people who complain about slow shipping well it states in their disclosure that they have to wait till the ck clears plus theres a lot of dishonest people out there….only had a snafu in one order and they quickly corrected it and sent me the remaining products…plus its a business in texas gotta love that.
Great deals on ASEs
Easy and informative website. Best prices on American Silver Eagles. Although some of my coins and rounds had very visible defects. also, for some reason USPS is the slowest in the country to ship from there. It also took 2 days to ship the order. Otherwise good experience. Wish they had more of a selection too. Like collectable seres and such.
5000 qty bag of Wheat pennies, 500 bag of S mints, 20s and 30s
The pennies were no better than junk. 40% were cull, but sold to me as bag of 20s or 30s and "s" mint coins. The bag was torn, coins spilled....disaster purchase. Total waste of time and money...and customer service was a joke. Last time buyer!
I pay for product instantly. On the basis of the information presented through their website.
I took my money for an item that was shown as in stoc At the time . That item was not in stock and delay the order considerably.
Aggravated finally contacted them by email they suggested to give me a credit on a credit card I no longer use. That little fact went right over their head. Just like I was talking to myself.
I have been collecting their two ounce silver series from Egypt.
They advertise that I did was no longer be for sale after November 30th cause a problem at my end. Yet on December 16th coins were still for sale.
The trust is gone we no longer do business.
Everything As Expected
I have purchased bullion from three internet dealers over the past four years. Provident has been what I expected. Good price, several days to process payment even with an echeck and up to 5-6 days shipping time. The shipping time is of course not their fault. So all in all my experiences with Provident is what I have come to expect - fair prices and 10 - 12 days for delivery to my door. I buy new product so the product is always well packaged and unblemished.
Great variety, great prices, and always delivers as promised
Provident has always been a reliable dealer for me; all my orders are always fulfilled, and their customer support has been pretty satisfactory. The variety of products always amaze me. While shipping time could be better, its nothing much to be bothered about, makes receiving the package all the more sweeter :)
Great Prices as always. This order was much slower than my last. I paid with an e-check, and it still took 20 days for my package to arrive.
Cheap prices for poor quality.
In the past, I have used APMEX for my silver transactions. The last two purchases I gave provident metals a try. Their prices were much better for the same product as other dealers. I am not impressed with the quality of their silver bars at all! Each shippment was included scratched bars with major blemishes, and frosting. Will not ever be using their services again. Buyers beware! Expect low quality bars if you shop at provident!
love your silver
Love the details on the silver. Don,t like it costing more for using debt card, and last order taking to long to get here.
Enjoy working with Provident. To get the cash discount you must mail a check same day so this makes the process take anywhere from 1-4 weeks. However, I am not in a hurry so I don't mind. It's fun for the anticipation to build for when it comes in the mail.
I would recommend buying the lowest price 1 oz silver rounds that are new. I don't enjoy the sunshine mint rounds that have the security feature as it looks strange to those who are not familiar with it. I used to buy the provident 1 oz coin variety pack but did not want to end up with the Sunshine Mint ones.
Slippery Business Practice
Submitted a mixed review on their website...an overall 3 star (due to poor silver bar detail and their glacial speed in processing payment). They never posted it. This tells me they only want you to see "the good". This is dishonest. You can't be "a little bit dishonest"...if they are this way over a fair, but not glowing review, how do you think they'll treat you when they make a mistake that costs them money? I'll confine my transactions to JMB...they are so much faster then Provident, with essentially the same prices.
Rude employees, poor customer service, no customer appreciation
I had a delivery issue with Provident. I called to resolve it and was shut down by their rude, condescending employees, Sana and her supervisor Chandler. Now I am being charged exorbitant fees for them to reship my order. I was a long time customer but apparently they don't care. Never again. There are a lot of other cheap options out there to buy metals.
slow, but nice
OK, I really enjoy many of provident's items, zombucks, prospectors, ect... however, shipping times can be a pain.
I have made 3 orders over the last 6 months that have taken over 2 weeks to ship. Once was when RCM bars were out of stock, many other people received 1/2 oz silver for the inconvenience, I did not, and I'm not sure if it would have made up for the late shipment. I have purchased items on release day, and would see people posting pictures and reviews of the items in 1 weeks time and I'm still waiting for a shipping notice.
the products themself are shipped well, and very nice
If you don't mind the wait, or really want a product I would recommend them, but if the wait is going to bother you, pass.
Don't Trust Them
This company lied about when they received my payment. They lied about attempting to contact me regarding a shipping error. They have caused many inconveniences in order for me to receive the product that I ordered.
Shipping orders coming from Texas take forever- not provident fault they ship when they're supposed to but some of my orders have been stuck in Dallas for days never moving or updated very frustrating- prices are the best and products I've received have been Exceptional so far - buy here
I ordered on December 30th. Sent a check and payment was received on January 3rd. Check cleared my bank January .6th. But called to complain what's the hold up. They said I have to wait 5 business cause they hold the check to make sure it cleared. I advised the representative that the check already cleared the bank but refused to check and take my word for it. On January 9th got a notification they will package it. Called again a rep on the 10th in morning and the rep said it could take 3 to 5 more days to package my items. I was not happy. I called later that day on the 10th at the end of the day and told them I was not happy with this situation. This make rep was very nice and said he would put a rush out on sending my order out but nothing can be fine until the 11th of January but advised me he would keep track of my order and monitor it. The situation has became very clear to me that Provident Metels has some serious lack man power issues in their shipping department and is having trouble keeping up shipping out their orders in a timely manner. I saved $30 writing a check out plus had to spend an extra $2.90 for a signature confirmation plus free shipping. I am still very upset with the delays. Even if they manage to ship out my stuff it will take and extra 3 or 4 mores days before I receive my items. Granted we had a New Years holiday but 16 days delayed shipping is totally unacceptable. Yes it's true that Provident Metals offers the best prices out there but their shipping is slow as molasses. I assume that the rumors are true and they have approximately 15 employees as reported by other services compared to Apmex that has 100'employees. I am started to regret not using a visa debit card for this transaction. It seems like all the precious metal companies are taking advantage against customers using their credit card and it seems more like a penalty fee for having an instant confirmed payment done. I get the strong impression that they want to hold your checks longer for interest reasons. Im jump not a happy customer right now. I might take a chance and give them one more chance but this time using my credit card. I'm still waiting for my merchandise.
The Test of good Precious Metal Dealer is when thing go wrong
When my silver shipment vent missing and there was NO TRACKING info available I contacted Provident Metals to ask "where is my shipment for Christmas"? They told me that the shipment is insured and to contact my shipper.
When things go wrong - this tested the "metal" of Provident's service support.
Since my shipment went out December 8, 2016 with plenty of time before Christmas, nothing heard from Provident Metals as to where is my shipment (over $1000).
Thank you Provident Metals on Christmas Day.
A Customer without his Silver or his money.
PS Santa need to give Provident Metals a lump of coal...for being bad
11 day delivery
Oct 6th placed & paid for a 3oz gold bullion order. On Oct11th order still was not processed I asked to cancel it and was told that it would cost me 4% of the order that's $400. Order was finally processed on Oct12th and will arrive via UPS on Oct 12th . Last time for me 11 days after payment is made is just not acceptable.