Provident Metals Hot

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User reviews

130 reviews

 
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Overall rating 
 
4.5
 
4.6  (130)
 
4.4  (130)
 
4.5  (130)
 
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Price
Shipping Time
Customer Support
Buying Experience
Customer's Experience
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130 results - showing 101 - 130  
 
Ordering 
 
Reviewed by |
Overall rating 
 
4.3
Price 
 
4.5
Shipping Time 
 
4.0
Customer Support 
 
5.0
Buying Experience 
 
3.5

First Order

This was my first order with Provident Metals. I went with them from a recommendation from a co-worker who spoke highly of them. Anyway, Provident shipped the item on time however, USPS was lax in their part, having delayed the item then sending it out of the way before getting to me. When I received the coin I was a bit disappointed in that the coin has two tarnished spots on it. I know I could clean this with cleaner however, I purchased a BU listed coin and expect a clean item. As does everyone else who buys precious metals. Will give them another shot as I like their catalog of items.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
< $100
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.5
Price 
 
4.0
Shipping Time 
 
4.5
Customer Support 
 
5.0
Buying Experience 
 
4.5

great experience

Love the fast shipping. Orderd the RED HORSE aand WHITE HORSE and could not be more happy. Also got some air-tite capsules and they fit the coins perfect and were clear as a bell. Quality service all around. I will be back for more coins.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.3
Price 
 
4.0
Shipping Time 
 
4.5
Customer Support 
 
4.5
Buying Experience 
 
4.0

My experience

I had a good experience with this online dealer. I would recommend this merchant to anyone that is trying to start collecting or already a collector.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.8
Price 
 
4.0
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

MR.

I like the special bullion. I have bought the limited run coins and the silver bullets. I had a great experience with the orders I have placed and when I show my newest items to friends they always ask where did you find this. I always answer provident metals.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.3
Price 
 
4.0
Shipping Time 
 
5.0
Customer Support 
 
4.0
Buying Experience 
 
4.0

Silver coins

I have two grandsons and after looking at the Knight coins I wanted to get them a set. I haven't ordered them all for they or not out but will be picking the the sets as soon as they became available.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.8
Price 
 
4.0
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

Great Experience!!

I bought a few 1oz Silver Eagles. Shipping was fast and I had my order in just a few days. Each coin was in it's own protective pouch. Great buying experience!!

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.8
Price 
 
4.0
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

Great experience

I had a great experience buying silver rounds from Provident Metals. They sent the rounds quick and they were "their choice" so I didn't know what to expect but they were all matching beautiful silver rounds. I will definitely be buying more

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.3
Price 
 
4.0
Shipping Time 
 
4.0
Customer Support 
 
0.5
Buying Experience 
 
0.5

sent me back the EXACT same coin that I had returned for an exchange

Hello.

I cannot begin to express how disappointed I am with your company. You sent me back the EXACT same coin that I had returned for an exchange. I checked it against the pictures that I sent you plus it was in the exact same packing materials that I sent you. Why waste my / your time and money like this? Do your people just like playing sick little games with your customers?

Needless to say, this was my last order from you people and I will make it my mission to honestly tell of my experience with your company in as many forums and websites that I can.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.8
Price 
 
4.0
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

Smooth

I have bought here before and have been very pleased with the transactions. I really like the silver 2oz rounds a great way to enjoy fantasy art and silver.I am now working on the Four Horseman serious cannot wait until it's complete.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.0
Price 
 
4.0
Shipping Time 
 
4.0
Customer Support 
 
4.0
Buying Experience 
 
4.0

Great Service

Only ordered one coin, the rest was supplies. Everything was in great shape, only problem was I didn't order quit enough so will have to reorder sometime in the future.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.0
Price 
 
4.0
Shipping Time 
 
4.0
Customer Support 
 
4.0
Buying Experience 
 
4.0

Buy silver 3rd order

I love this site they are fair and about the same as others! I really love them because they take Discover Credit card!!!!! Most site even the big one APMEX) don't take my discover card so I use them

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.3
Price 
 
4.0
Shipping Time 
 
5.0
Customer Support 
 
4.0
Buying Experience 
 
4.0

silver

Have had good experience.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
3.3
Price 
 
4.0
Shipping Time 
 
2.0
Customer Support 
 
3.0
Buying Experience 
 
4.0

Slippery Business Practice

Submitted a mixed review on their website...an overall 3 star (due to poor silver bar detail and their glacial speed in processing payment). They never posted it. This tells me they only want you to see "the good". This is dishonest. You can't be "a little bit dishonest"...if they are this way over a fair, but not glowing review, how do you think they'll treat you when they make a mistake that costs them money? I'll confine my transactions to JMB...they are so much faster then Provident, with essentially the same prices.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.8
Price 
 
4.0
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

Quick shipping, good selection

Been getting the zombuck series, great selection of other coins as well. Always ship very quickly and never have had any issues with them.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.1
Price 
 
4.0
Shipping Time 
 
4.0
Customer Support 
 
4.0
Buying Experience 
 
4.5

2 times no problem

Second time for me to order from Provident. Shipping can take some time (around 10 days for my order, I hear if paying by personal check can take even longer) but customer service was there to answer my concerns and immediately let me know once they were shipped. If you can go with a dealer that is willing to get on the phone with you and be transparent it's hard to go wrong. Overall great place to grab some silver bullion!

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.6
Price 
 
3.5
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

Excellent

My order arrived earlier than expected. Just would like to see the prices closer to spot. Spot is $15.87 and your prices ares are in the mid $20.00 to $79 for coins and , bars and rounds that are not NGC or PCGS certified. I understand the premium, but the actual prices are a higher then expected.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
< $100
Was this review helpful? 
Reviewed by |
Overall rating 
 
3.6
Price 
 
3.5
Shipping Time 
 
3.5
Customer Support 
 
3.5
Buying Experience 
 
4.0

Bad coins

Last 2 orders very bad scratched what happened BU

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.6
Price 
 
3.5
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

Good Service

Quality service. Their Elemetal products are outstanding items!

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.4
Price 
 
3.5
Shipping Time 
 
4.5
Customer Support 
 
4.5
Buying Experience 
 
5.0

A competitive, large scale dealer-

When i buy metals and pay premiums i expect certain things in return. First and foremost i what to receive exactly what i pay for and certain guarantees that the big sellers offer. Second, i want a price competitive with killer deals. Provident gives exactly that.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.6
Price 
 
3.5
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

Silver order

Honestly there a few places I shop and every one has been great with service, delivery, quality. One store may have the better price but if item is out of stock then I go to my next on list. It's all about most bang for the Benjamins.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
4.6
Price 
 
3.5
Shipping Time 
 
5.0
Customer Support 
 
5.0
Buying Experience 
 
5.0

Great service

Only recently began buying from Provident. Very pleased with the selection, quality, and shipping. Pricing is fair as well and will make larger purchases in the future to qualify for better deals.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
< $100
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.5
Price 
 
3.5
Shipping Time 
 
3.0
Customer Support 
 
1.0
Buying Experience 
 
2.5

False advertising.

I pay for product instantly. On the basis of the information presented through their website.

I took my money for an item that was shown as in stoc At the time . That item was not in stock and delay the order considerably.

Aggravated finally contacted them by email they suggested to give me a credit on a credit card I no longer use. That little fact went right over their head. Just like I was talking to myself.
I have been collecting their two ounce silver series from Egypt.

They advertise that I did was no longer be for sale after November 30th cause a problem at my end. Yet on December 16th coins were still for sale.

The trust is gone we no longer do business.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.9
Price 
 
3.5
Shipping Time 
 
1.5
Customer Support 
 
3.5
Buying Experience 
 
3.0

slow, but nice

OK, I really enjoy many of provident's items, zombucks, prospectors, ect... however, shipping times can be a pain.

I have made 3 orders over the last 6 months that have taken over 2 weeks to ship. Once was when RCM bars were out of stock, many other people received 1/2 oz silver for the inconvenience, I did not, and I'm not sure if it would have made up for the late shipment. I have purchased items on release day, and would see people posting pictures and reviews of the items in 1 weeks time and I'm still waiting for a shipping notice.

the products themself are shipped well, and very nice

If you don't mind the wait, or really want a product I would recommend them, but if the wait is going to bother you, pass.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.9
Price 
 
3.0
Shipping Time 
 
2.0
Customer Support 
 
3.5
Buying Experience 
 
3.0

love your silver

Love the details on the silver. Don,t like it costing more for using debt card, and last order taking to long to get here.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
No
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.1
Price 
 
3.0
Shipping Time 
 
0.5
Customer Support 
 
0.5
Buying Experience 
 
0.5

The Test of good Precious Metal Dealer is when thing go wrong

When my silver shipment vent missing and there was NO TRACKING info available I contacted Provident Metals to ask "where is my shipment for Christmas"? They told me that the shipment is insured and to contact my shipper.
When things go wrong - this tested the "metal" of Provident's service support.
Since my shipment went out December 8, 2016 with plenty of time before Christmas, nothing heard from Provident Metals as to where is my shipment (over $1000).
Thank you Provident Metals on Christmas Day.
A Customer without his Silver or his money.
PS Santa need to give Provident Metals a lump of coal...for being bad

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.1
Price 
 
3.0
Shipping Time 
 
0.5
Customer Support 
 
0.5
Buying Experience 
 
0.5

11 day delivery

Oct 6th placed & paid for a 3oz gold bullion order. On Oct11th order still was not processed I asked to cancel it and was told that it would cost me 4% of the order that's $400. Order was finally processed on Oct12th and will arrive via UPS on Oct 12th . Last time for me 11 days after payment is made is just not acceptable.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.8
Price 
 
3.0
Shipping Time 
 
2.0
Customer Support 
 
1.0
Buying Experience 
 
1.0

Rude employees, poor customer service, no customer appreciation

I had a delivery issue with Provident. I called to resolve it and was shut down by their rude, condescending employees, Sana and her supervisor Chandler. Now I am being charged exorbitant fees for them to reship my order. I was a long time customer but apparently they don't care. Never again. There are a lot of other cheap options out there to buy metals.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$5000 - $10000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.5
Price 
 
3.0
Shipping Time 
 
1.0
Customer Support 
 
1.0
Buying Experience 
 
1.0

Don't Trust Them

This company lied about when they received my payment. They lied about attempting to contact me regarding a shipping error. They have caused many inconveniences in order for me to receive the product that I ordered.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.3
Price 
 
3.0
Shipping Time 
 
2.5
Customer Support 
 
3.0
Buying Experience 
 
0.5

Cheap prices for poor quality.

In the past, I have used APMEX for my silver transactions. The last two purchases I gave provident metals a try. Their prices were much better for the same product as other dealers. I am not impressed with the quality of their silver bars at all! Each shippment was included scratched bars with major blemishes, and frosting. Will not ever be using their services again. Buyers beware! Expect low quality bars if you shop at provident!

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.4
Price 
 
0.5
Shipping Time 
 
3.0
Customer Support 
 
1.0
Buying Experience 
 
1.0

5000 qty bag of Wheat pennies, 500 bag of S mints, 20s and 30s

The pennies were no better than junk. 40% were cull, but sold to me as bag of 20s or 30s and "s" mint coins. The bag was torn, coins spilled....disaster purchase. Total waste of time and money...and customer service was a joke. Last time buyer!

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
130 results - showing 101 - 130  
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