Provident Metals Hothttp://www.silvercoins.com/media/reviews/photos/thumbnail/300x300s/20/a6/8a/provident-metals-30-1421954544.jpg
Don't Trust Them
This company lied about when they received my payment. They lied about attempting to contact me regarding a shipping error. They have caused many inconveniences in order for me to receive the product that I ordered.
I have placed orders with every big site out there, and they all have their good and bad qualities. I have become loyal to provident however because I have found that they have the best prices on average, and they offer cool private mint silver. Depending on the payment methods I've chosen, my orders have shipped quickly, and when I've had a problem they've solved it to my satisfaction which is something I can't say all the dealers I've dealt with.
2 times no problem
Second time for me to order from Provident. Shipping can take some time (around 10 days for my order, I hear if paying by personal check can take even longer) but customer service was there to answer my concerns and immediately let me know once they were shipped. If you can go with a dealer that is willing to get on the phone with you and be transparent it's hard to go wrong. Overall great place to grab some silver bullion!
Rude employees, poor customer service, no customer appreciation
I had a delivery issue with Provident. I called to resolve it and was shut down by their rude, condescending employees, Sana and her supervisor Chandler. Now I am being charged exorbitant fees for them to reship my order. I was a long time customer but apparently they don't care. Never again. There are a lot of other cheap options out there to buy metals.
I ordered on December 30th. Sent a check and payment was received on January 3rd. Check cleared my bank January .6th. But called to complain what's the hold up. They said I have to wait 5 business cause they hold the check to make sure it cleared. I advised the representative that the check already cleared the bank but refused to check and take my word for it. On January 9th got a notification they will package it. Called again a rep on the 10th in morning and the rep said it could take 3 to 5 more days to package my items. I was not happy. I called later that day on the 10th at the end of the day and told them I was not happy with this situation. This make rep was very nice and said he would put a rush out on sending my order out but nothing can be fine until the 11th of January but advised me he would keep track of my order and monitor it. The situation has became very clear to me that Provident Metels has some serious lack man power issues in their shipping department and is having trouble keeping up shipping out their orders in a timely manner. I saved $30 writing a check out plus had to spend an extra $2.90 for a signature confirmation plus free shipping. I am still very upset with the delays. Even if they manage to ship out my stuff it will take and extra 3 or 4 mores days before I receive my items. Granted we had a New Years holiday but 16 days delayed shipping is totally unacceptable. Yes it's true that Provident Metals offers the best prices out there but their shipping is slow as molasses. I assume that the rumors are true and they have approximately 15 employees as reported by other services compared to Apmex that has 100'employees. I am started to regret not using a visa debit card for this transaction. It seems like all the precious metal companies are taking advantage against customers using their credit card and it seems more like a penalty fee for having an instant confirmed payment done. I get the strong impression that they want to hold your checks longer for interest reasons. Im jump not a happy customer right now. I might take a chance and give them one more chance but this time using my credit card. I'm still waiting for my merchandise.
Great place to purchase bullion. Price obviously great and shipping time short. Made many a happy smile while trying to share collecting and saving for future.
Excellent Product and Service
Excellent Britannias. Great service from a dealer that always delivers. - Thanks AAAAA+++++
Providential is GREAT at what they do. Selection, price, and delivery couldn't be better. Best I've found. Look no more!
Great experience with Provident
Provident is always great and I always feel like I can trust those guys to fulfill my orders. I have purchased from them several times and they have great prices, many different payment options, great service and unique items.
Quick shipping, good selection
Been getting the zombuck series, great selection of other coins as well. Always ship very quickly and never have had any issues with them.
Provident are my go to sellers of silver. Their prices, shipping times and overall buying experiences are some of the best for online vendors. Not to mention they seem to regularly update their stock, they have a number of payment options, everything is clear to understand when purchasing, and they have a great stock of items. The only issue is that customer support takes a long time through email to respond, and when they do, it's someone from India or wherever. If you ever have any issues with Provident, I'd recommend calling them to make sure they process your issue quickly.
11 day delivery
Oct 6th placed & paid for a 3oz gold bullion order. On Oct11th order still was not processed I asked to cancel it and was told that it would cost me 4% of the order that's $400. Order was finally processed on Oct12th and will arrive via UPS on Oct 12th . Last time for me 11 days after payment is made is just not acceptable.
Several transactions, very satisfied. Better prices and shipping times than the others I've tried.
Have ordered three times from provident so far. Each time everything went off without a hitch. Crazy fast shipping and everything has been perfect. Lifetime customer now for sure.
As ALWAYS Provident Metals made ordering easy. User friendly made finding what I want a breeze. Shipping was fast which is huge for my business. The items are always packaged to protect items from damage. The items always show up on mint perfect condition. The magnet they send as an extra gift is cool. (The wife hates them all over the fridge). I will continue to buy all my metal from Provident.
The absolute best place to get your precious metals.
Provident Metals is where I will be shopping from now on.
2 things I care about and 1 is how fast I get my delivery and the other is the price. Both great and I will not ever hesitate to order from them.
First time buyer and love it
Bought a couple of half price deals and and some air-tite capsules for the high relief Egyptian series rounds, which I purchased from JMB. Found that Provident was the mint and decided to but direct. Still waiting on Anubis to become available. Will definitely be back.
Great page to buy
Very easy and simple to buy, also the price are really good, 1 dolar above, the silver and gold are really amazing no issues, No scrash, excelent services, I didn't use the customer support but I guess they are amazing
2 oz Beauties
Received beautiful pair of Elemental Mint Beauties. Provident is terrific in all aspects of delivering service and great precious metals!
Can it really be so Easy??
Provident made making a small investment very easy for a novice like myself.
With there up to date spot pricing and special deals it was almost too easy.The couple of questions I had were answered quickly and in an easy to understand manner.
I have already recommended Provident to a couple of friends who are looking into Metals like I am. Amazing to me that when you open an account you can lock in your price while you mail in a money order and they will wait on it to get there in the snail mail!!
I stop shopping
I like the prices and quick shipping. It would be nice to have more of a variety of silver coins so that I wouldn't have to buy from other dealers.
Is Provident Metals A Top 3 Silver Buying Website?
Yes it is! Very well designed website with large inventory at great prices. The inventory, shipping time frame and price is among the top 3 precious metals buying Internet websites in my experience. There's a little room for improvement in order to become number 1, great experience overall. I definitely check them out before I purchase. Also love their private mint coins and bars, they have the best private mint designs.
Provident Metals is one of my top 2 sites for purchasing bullion. Their products are of quality and I purchase metals from them with confidence that their products are pure and genuine. I have yet to encounter a problem with their merchandise, services, or delivery of products.
I have bought here before and have been very pleased with the transactions. I really like the silver 2oz rounds a great way to enjoy fantasy art and silver.I am now working on the Four Horseman serious cannot wait until it's complete.
i have been buying from provident for over 4 yrs and have gotten good products. I usually pay with a debit card and when i pay by check usually takes 3 weeks total, so the people who complain about slow shipping well it states in their disclosure that they have to wait till the ck clears plus theres a lot of dishonest people out there….only had a snafu in one order and they quickly corrected it and sent me the remaining products…plus its a business in texas gotta love that.
Great variety, great prices, and always delivers as promised
Provident has always been a reliable dealer for me; all my orders are always fulfilled, and their customer support has been pretty satisfactory. The variety of products always amaze me. While shipping time could be better, its nothing much to be bothered about, makes receiving the package all the more sweeter :)
Slippery Business Practice
Submitted a mixed review on their website...an overall 3 star (due to poor silver bar detail and their glacial speed in processing payment). They never posted it. This tells me they only want you to see "the good". This is dishonest. You can't be "a little bit dishonest"...if they are this way over a fair, but not glowing review, how do you think they'll treat you when they make a mistake that costs them money? I'll confine my transactions to JMB...they are so much faster then Provident, with essentially the same prices.
slow, but nice
OK, I really enjoy many of provident's items, zombucks, prospectors, ect... however, shipping times can be a pain.
I have made 3 orders over the last 6 months that have taken over 2 weeks to ship. Once was when RCM bars were out of stock, many other people received 1/2 oz silver for the inconvenience, I did not, and I'm not sure if it would have made up for the late shipment. I have purchased items on release day, and would see people posting pictures and reviews of the items in 1 weeks time and I'm still waiting for a shipping notice.
the products themself are shipped well, and very nice
If you don't mind the wait, or really want a product I would recommend them, but if the wait is going to bother you, pass.
love your silver
Love the details on the silver. Don,t like it costing more for using debt card, and last order taking to long to get here.
Cheap prices for poor quality.
In the past, I have used APMEX for my silver transactions. The last two purchases I gave provident metals a try. Their prices were much better for the same product as other dealers. I am not impressed with the quality of their silver bars at all! Each shippment was included scratched bars with major blemishes, and frosting. Will not ever be using their services again. Buyers beware! Expect low quality bars if you shop at provident!
The Test of good Precious Metal Dealer is when thing go wrong
When my silver shipment vent missing and there was NO TRACKING info available I contacted Provident Metals to ask "where is my shipment for Christmas"? They told me that the shipment is insured and to contact my shipper.
When things go wrong - this tested the "metal" of Provident's service support.
Since my shipment went out December 8, 2016 with plenty of time before Christmas, nothing heard from Provident Metals as to where is my shipment (over $1000).
Thank you Provident Metals on Christmas Day.
A Customer without his Silver or his money.
PS Santa need to give Provident Metals a lump of coal...for being bad
I placed a simple order and it was fulfilled completely & swiftly.
Excellent all around - very competitive
Provident is one of my top dealers.
Of note, they do provide a military discount for active duty and retired military upon request.
Excellent selection, quality products. Customer service is prompt, professional and very courteous. They are very clear on pricing and the rates depending on the purchase method.
I have made more orders from Provident Metals than any other dealer as a result.
Cannot recommend highly enough.
I also like JMBullion, SD Bullion and GoldSilver.com and have purchased from them all. Scottsdale Mint is very nice but more limited in selection to their more unique products.
Great value fast shipping thank you,will shop here again love the selection thanks!
Got my original larger order sometime ago. Wanted the Prospector for awhile, finally ordered it for its looks and detail. Very pleased with it and the overall service and ease of ordering. Good job, folks! Have checked a bunch of other sources and keep coming back to PM. See you soon.
Love the zombucks coins. I was able to easily order the ones I couldn't find locally.only a few more to go.
Worthy of a review
I normally do not take the time to write reviews on things ( just not my thing) and I again passed over the email to review Provident like I do with all the other companies I deal with. However after several orders from provident in the last month I felt they were worthy of one, A good one! Every order I have placed with Provident Metals has been issue free! I receive exactly what I order in the condition I expect it to be in. Items are packaged well and I have always received a shipping notification of my orders quickly (next day when using CC) I am a new customer to Provident metals but based on what I've experienced so far, I see myself doing a lot more business with Provident in the future.
These are great
I was actually looking for a new silver dealer. My last one went bankrupt, guess silver bullets didn't do so good. Anyways, did not want to have to sell my entire farm in order to buy SOME silver. Found this site. The Four Horsemen series were just kind of ... bad ass. So I bought some. Didn't have to buy a truck load to make an order. I had my order faster than I expected. I like it. I will buy more silver from here, on my terms, when I can. I love it.
Ordered four coins and a bezel. Order received quickly. Coins packed well. My third purchase from provident. There the best in the business. Thank you.
Great Silver at Great Prices
I'm a stacker but I also buy silver rounds that go up in value . Like the Panda , Kookaburra , Lunar Series and all the others . I have a $100.00 plus budget pre month so I try to make the best buys at the best prices that I can . When ever there is a new release on one of the series coins , I know that Provident Metals will be running a special on them . Thank you , that does help ! I've been buying from them since 2009 and they have been good to me . My stack does go down at times ( when I need money ) but I know where to go to build it back up . Thanks again , Joe
Professional and Quality with Service
Provident Metals has always provided me with professional service, high quality purchases and extremely fast shipping. Their Customer Service people are there to assist their customers, not just answer a phone or email. Ever since my first purchase a few years ago, they have never let me down, the orders were exactly what I ordered and the speed of shipment was above most companies. The fact that the CEO even puts a card with a contact number in your shipment, is reassuring in these times. Provident Metals is there to serve their clients and customers. And provide quality, service and shipping. We buy from Provident Metals because the company is great and the CEO even wants each order to be perfect. There is nothing better.
Great selection of coins and bars and I like the notification feature to alert you when a product is available. Purchasing is smooth and the shipping is fast. Will definitely make this site my first choice to visit for new coins
My silver rounds
I've been buying silver from Provident for several years and they have never disappointed me. My orders are always shipped quickly and packed extremely well. I've compared prices to other vendors and they are always very competitive. They have a very wide selection and everything I receive is always top notch condition. I couldn't be happier than I am with Provident !!
You guys are awesome, no other way to put it!! Great inventory, great prices and SUPER fast delivery. Another huge plus is you allow alternate shipping address vs billed to address which many other sites don't allow. There is no way I want my prescious metal dropped off at my front door or nobody is home to sign for delivery and then you have to go to the post office
Job well done!!
First time user and buyer
This was my very first purchase in precious metals, and I must say the experience was great. Delivery was quick and timely. The packaging was excellent and I love the site. Thanks again Providence and I'm look forward to making more purchases with you all!.
excellent company quick shipping great prices this was my second purchase this month cant wait till the rest of the 4 horsemen are issued
Great deals and fast shipping
Frequent buyer from Provident and love their weekly deals. Snagged 10 of the 2015 pandas before they were sold out and well below competitor pricing.
I was just looking at first and I really liked how fast the information was available. I placed my order and I received it in 3 days, everything was perfect. Thank you
Fast and great poured bars
First time buying from this site. Got 3 different 1 oz poured silver bars..They were cheaper at Provident than at coin show i was at last week near Pittsburgh. And they were fast, ordered with cc Sunday night and it was in my mailbox Thursday morning. Thank you for great looking bars. Ill be ordering again in near future.
So far so good
I have used this dealer for a couple of years. Products have been delivered quickly and securely. I started using them to begin a Christmas collection for my children, nieces and nephews. Last year I had to use another dealer because you didn't have a Christmas coin. Hopefully you will this year. I recently began a silver collection for my daughter and son-in-law and have used this dealer to do so. I would definitely continue to use them and I would not hesitate to tell others. Thank you.