JM Bullion Hothttp://www.silvercoins.com/media/reviews/photos/thumbnail/300x300s/9f/a8/fc/jm-bullion-38-1422160769.jpg
NTR Metals affiliate of OPM Illegal south American Gold
Purchased 6 one ounces of gold bars (OPM Metals) from JM Bullion even though their records did not have that purchase. I tried selling two bars to a dealer and the dealer bought two Swiss made ounces and declined the two OPM bars. The reason was he was not allowed to purchase them. Called JM Bullion and they said they would not buy them back. No explanation. Yesterday the OPM bar was listed on the website and now they are not there. I had to research to see what the problem was with the bars and think they should honor buyback even under those conditions.
I hope it blows over and be able to sell the bars when needed.
Should have bought them back. Don't stick the customer, bad business on JM.
Reason for problem-will sell OPM inventory but not buy back. Not satisfied with product! http://www.coinweek.com/bullion-report/ntr-metals-illegal-south-american-gold/
Good dealer IF you dont have a problem.
Was happy with JM right up until they double billed me for an order and couldn't be bothered to communicate the status of a credit. I guess you have to take everything they say on faith and hope your order goes perfectly every time. If not, its up to you to follow-up and wait out a resolution.
Their CS rep even admitted that this has been happening after a site update. I specifically asked if I should just avoid the site for a while so I would not be at risk of double billing and the rep said that was "fair". At least he was honest.
On the plus side their CS people are very friendly, if not all that helpful in my case. Shipping times have also been fairly prompt.
Time to find a new dealer that communicates.
Second to Invest-in-bullion
Over priced and slow shipping but good customer service. Still prefer to use invest-in-bullion.com
The good and the bad
The good: You can get a price the day you call, and send in a check or supply info for an e check (transfer from your bank account, no charge). If they are not too busy, it is a smooth transaction.
The bad: They or USPS lost the check (I mailed other checks the same day with no problem). I stop ordered the check ($35). Tried and e check. They have not processed it after 3 business days. Once they process it, you have to wait 5 more business days until they ship. Ordering around the holidays is a bad idea.
Hanging Up on a Client
Wednesday November 23, 2016 @ +/- 3pm. Called JM Bullion to inquire about Next Day Air Free Upgrade for a 1oz. Gold Buffalo Coin. Since it was no longer advertised on their web page, I thought I'd call. Well, when I called, a male rep answered the phone, did his canned greeting speech. When I asked about whether Next Day Air Free Upgrade might still be available, he stammered a little as if he was distracted from something, and said (and I quote!) "Yeah, if you spend a $1000 or more, you can get that". Then, he hung up the phone. Just like that!
So, I bought a 1oz Gold Buffalo Coin from Modern Coin Mart for $30 less than JM Bullion the same day. I sent JMB a message explaining my unhappiness, since I have purchased 4 Gold 1 oz Coins from them last year alone. I attached my receipt for the purchase to show them I did purchase the coin, just not from them. Their rep never gave me nor offered the chance to place an order! Who trains these rep???? Today, November 29, 2016 I purchased a 1oz Gold Eagle from Modern Coin Mart for $35 less than JMB, and again sent them the receipt showing the purchase and another order they lost from a rep who decided to hang up on a long time client.
I write this because they have shown that they do not take care of clients, and still today they have not answered any e-mails, with the exception that I could send the product back if I wasn't happy!!!
Modern Coin Mart called me Monday after Thanksgiving to thank me for the order. Nothing but crickets from JM Bullion.
They used to be a good outfit about 5 years ago. But, seems they are growing a bit too big for their britches, and will start to lose regular buying clients, like me, who have decided to walk away from this company.
Ordered 5 coins. 4 of them were in good condition while one being a 2016 BU CAN Buffalo had huge milk spots / blemishments that I have no idea how it was missed. It was on sale and understand why. They must be in piss poor shape for BU to be about $6 cheaper than the competitors at the time. First order here and last. Glad I made a small order to test them out. Return policy is horrid compared to competitors, not even worth it. Tried emailing about it b/c I can't call them during hours, but got ignored.
Great prices slow shipping
slooooowwwwwwwww shipping. I ordered some silver Eagles on a Friday. It's Friday again and still no coins. I payed by debit card. Maybe I will recieve the package on Monday. Ten days after payment cleared if I'm lucky. Expect slow shipping
Shipping is too slow
The prices are decent (especially their sales) but their shipping times are way too slow. I can understand if you are using a personal check and they need to ensure the funds clear but, when you use a USPS money order (which I did with all of my orders with them) they should be shipping lickity split; their competition does. I personally will only do business with APMEX or Provident Metals henceforward. Both companies are awesome. Good customer service, good prices, and fast shipping. I've made multiple orders with these companies and they have always been flawless. Provident has a little better prices (especially silver) and APMEX has more selection.
Shipping Became Undependable
I just could not continue to do solid business with this company due to the shipping problems they have and when I spoke to customer service they tried more to justify the lapse with a condescending tone than to simply admit they were wrong, especially when I had the tracking information that contradicted what they were saying. Too many silver companies out there that do appreciate the business. I have spent a lot of money with them JMB, but the time came to part ways.
Good but not good
JM bullion has got some good prices, really hard to beat them on silver over spot price. This combined with free shipping is what I usually go for since I'm a discount shopper always looking for a deal. You get what you pay for, and I've always gotten my orders.
On the flip side shipping delays, invoicing errors, and cold customer service can be somewhat normal. Maybe because I'm paying by check I dont know, but clearing payment and shipping does take long. So if you want cheap metal you can go with them, but don't by surprised if there are 1-2 hiccups. If you don't want any hassle go with a bigger dealer.