JM Bullion Hot

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User reviews

16 reviews with 2 stars

101 reviews

 
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(10)
 
(16)
 
(16)
Overall rating 
 
3.5
 
4.1  (101)
 
3.5  (101)
 
3.2  (101)
 
3.4  (101)
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Price
Shipping Time
Customer Support
Buying Experience
Customer's Experience
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16 results - showing 1 - 16  
 
Ordering 
 
Reviewed by |
Overall rating 
 
1.8
Price 
 
3.5
Shipping Time 
 
1.0
Customer Support 
 
1.0
Buying Experience 
 
1.5

DO NOT USE BITCOIN

A month and a half ago I wanted to purchase gold using Bitcoin due to the discount. I tried purchasing 50 grams of gold and the payment wasn't received in time. I then called JM Buillion about the issue and they stated that they do not see the payment and it isn't their issue. I had to infact get in touch with Bitpay, who is their payment processor. The total was over 2100 dollars that was just lost. I told them that I since I made the purchase through their site, they should have to deal with this issue. I was then told that this has happened before and people have lost a lot more. That statement blew my mind. It came clear to me that they clearly didn't care. I then tried getting in touch with Bitpay who has no phone number. All communication had to be done through email, which was extremely frustrating. Well long story short, they stated that there was no such transaction and the money was still in my wallet. Well obviously I could see that .85 Bitcoin was gone from my wallet. I came to the conclusion that .85 Bitcoin was stolen from me and JM Buillion just received .85 Bitcoin and no gold needed to be sent to me. Today I checked my email and saw that they finally found the payment and that it would be refunded. Well, it isn't the .85 Bitcoin being refunded, which is worth well over 3500 dollars at this point, but just the 2110 dollars it was worth at the time. Do not use Bitcoin to purchase the precious metals and of you do prepare to loose it and in return get treated like you are a lyer.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.0
Price 
 
3.0
Shipping Time 
 
3.0
Customer Support 
 
1.0
Buying Experience 
 
1.0

Thought, I would try something new.

Thought, I would try something new. I ordered 5 coins from them, BU grade. 3 out of 5 were scratched/dings. Receipt stamped by 2 so-called inspectors. I Sent 2 back for a refund. The 3rd being minor damage, I kept. They offered a coupon toward another purchase, not saying you have to spend $100 to use it. Then, offered the same coupon to silver.com(an alias), no minimum here but NO free shipping! SO, they offered nothing. Nor do they care, creeps. They try to push the crap off to unsuspecting buyers. STAY AWAY, find a reputable local dealer, where you can see what your buying. Avoid headaches, like this. Hope it was worth it!!

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.6
Price 
 
5.0
Shipping Time 
 
0.5
Customer Support 
 
0.5
Buying Experience 
 
0.5

unresolved

only reason i wouldnt recomend is everything was good till there was a problem then no customer service was long time buyer was $114.00 order got shipped to my old address then they tell me they not responsible cause it was delivered to the wrong address!!!!!! just glad it was nt bigger order.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.6
Price 
 
1.0
Shipping Time 
 
3.5
Customer Support 
 
0.5
Buying Experience 
 
1.5

poor quality

Ordered two 10 oz. silver bullets before xmas to give as presents but could not. They were so scratched and flawed, they must have been seconds. Tried to contact them by email twice. No reply. You will not get another chance to screw me ever again.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.1
Price 
 
4.0
Shipping Time 
 
2.0
Customer Support 
 
0.5
Buying Experience 
 
2.0

Tampered Gold Bar

I received a tampered gold bar from them. A 1oz Gold Pert Mint. I contacted them with no response. Several months later after I write a negative review on their website then they decide to contact me only to give me excuses of why they cannot provide an exchange.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$10000+
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.5
Price 
 
3.0
Shipping Time 
 
1.0
Customer Support 
 
1.0
Buying Experience 
 
1.0

Scratched 2017one once gold coin.

I order a 1 ounce 2017 year of the rooster gold coin. Once i received it The first thing I noticed on the invoice it was two initials from two different inspectors, then I proceeded to look at the coin I removed the plastic capsule and for my surprise the coin had a couple of scratches Starting from the fourhead of Queen Elizabeth all the way down to the neck area.
I contacted Jm Bullion and they said that I had to send them an email with pictures with the return department.
So I did I sent them an email with pictures and told him that I wanted a new coin, after three weeks I get another coin well I thought it was another coin one site examine the coin I find out that it was the same coin it was polished but the scratches were still there.
All animal what is funny is that the second invoice had two inspector initials look at this coin and they still send it like that.
"I do not recommend JM bouillon "


Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.8
Price 
 
3.0
Shipping Time 
 
3.0
Customer Support 
 
0.5
Buying Experience 
 
0.5

Bad Customer Service

I have been buying from JMBullion for a few years now. Today is the first time I called because of a problem on the website order and customer service hung up on me. That's enough for me to never buy from JMBullion again.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.8
Price 
 
1.5
Shipping Time 
 
4.0
Customer Support 
 
1.0
Buying Experience 
 
0.5

Dont buy from JM

just got my order from jm bullion. buffalo gold coin. first time I have gotten one not in the us mint shrink wrap. called to talk and they hung up on me. hope what I got today is real.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.8
Price 
 
4.0
Shipping Time 
 
1.0
Customer Support 
 
1.0
Buying Experience 
 
1.0

Terrible

I purchased a gold bar and some silver coins. They make you go through paypal if using credit.
The website said my purchase wasn't complete despite finishing all of the information and paying. I called customer service - who sounded very confused - said i would get an email receipt. I got two emails - one from paypal and one from Norton guaranteeing my purchase. After not receiving anything for a week, i called back. They said they had no record of me ever placing an order, could find nothing, and did nothing to help - as if they were powerless to care or help. I then called Paypal after seeing i had indeed been charged on my card, and they said the payment was sent to JMBullion. I called JM back and they couldn't find my order by tracking the paypal either. The company feels like a scam - and maybe i just didn't order enough to be worth their while - as others have said - maybe the prices went up and they wanted me to re buy. I do not plan to use or trust this company. At the very least, they don't train customer service to care and they do not do much to retain customers or keep up with their orders.
Very mixed reviews.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.1
Price 
 
3.0
Shipping Time 
 
2.0
Customer Support 
 
0.5
Buying Experience 
 
3.0

Paid for two day shipping and not recieving item at date promised

I ordered 10oz silver bar and clicked the two day shipping option and haven't received the item after 3two days, tracked package on USPS and won't receive item until following Monday. I ordered on August 22 and its now the 25th and supposedly won't get item until 29th. Very poor customer support and no notification of item backordered or whatever is keeping it from getting to me.

Customer's Experience

Would you recommend this dealer?
Yes
Did you receive your order?
No
Total amount spent?
$100 - $1000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.0
Price 
 
4.0
Shipping Time 
 
2.0
Customer Support 
 
1.0
Buying Experience 
 
1.0

Phone support/customer service is a mess

I have made several purchases with no issues, but the last 3 have been problematic. Some of the support people are clueless. They say orders have shipped when they have not and can't seem to take down an address properly without issues and get flustered when asked to add more than 3 lines for the address, such as a floor number or extra information so you will actually receive your package. Making shipping changes seems to be an issue as well since switching from usps to ups must make their computer systems freak out or something. Lots of drama.

They say one of my orders was to be signed for but it got left on my front porch. The order was in excess of $8000. I dont live in a great neighborhood. When I mentioned it they just blame the carrier and don't want anything to do with it. I understand, but at least pretend a little like you care. $8000 may not be a big deal to you but it took me a while to make. When I ask about liability and speaking to someone who can explain how that works when packages are left in error I get the cold shoulder or no solid answer at all. They don't want to deal with it. You are a number in the system and they want to keep it moving.

Be careful as they don't seem to want to take responsibility for major issues that involve expensive investments. If you want to take your chances they do have decent prices, but hopefully you can get by without interacting with their people, as clearly they are not their best asset.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$5000 - $10000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.3
Price 
 
4.0
Shipping Time 
 
4.0
Customer Support 
 
0.5
Buying Experience 
 
0.5

Rude and Deceptive?

On 26 May 2016 in the hour of 1400, I called JM Bullion to ask about details given on their website. I would like to buy metals however I do my diligence to make sure there is someone responsible to complain to if I have problems. The address given on their website appears to be fake, though this could be a Google error also so I called. When speaking to the employee he refused to provide a valid Corporate address, was rude and confrontational and hung up on me when asked for a supervisor whom could answer my questions if he was not allowed to. I was not asking for their physical location of their metals, but when you post and "Official" Corporate address on a website where you are selling products that could result in several thousands of dollars, it should probably be accurate.

The location given appears to be a parking lot. There is no one whom claims responsibility for a bad order, fake metals or a lost order as they claim to be an ecommerce company only. How is it that BBB has endorsed this practice? All I want is some who claims responsibility in the event that fake metals are shipped to me. As it is right now, all avenues of finding such a person appear to be false.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$5000 - $10000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.0
Price 
 
1.5
Shipping Time 
 
2.5
Customer Support 
 
3.0
Buying Experience 
 
1.0

Retail Price - Wholesale Quality

Ordered 3 bags of silver coins. Paid full retail price but received average quality wholesale goods. All contained between 1% and 3% slicks, very thin and worn coins. Coins were not cleaned well, some even had paint on them. Coins not advertised as "junk silver" but that is what I received. Just handling a hundred would leave my fingers and hands very dirty. Other retail dealers I've dealt with are a much better value.
The wait for the check to clear seemed excessive but I'm not familiar with the rules or policies they have to deal with. They state they do not check for cleared funds just notice if it doesn't clear.
The items were packed very well.
They did send email notices at reasonable intervals.
At any rate, I'm not going to be a repeat customer.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$10000+
Was this review helpful? 
Reviewed by |
Overall rating 
 
1.8
Price 
 
4.0
Shipping Time 
 
2.0
Customer Support 
 
0.5
Buying Experience 
 
0.5

Sell poor quality coins

This is the worst online coin dealer. It sells left over coins after cherry picking, and advertised the coins as "brilliant uncirculated".

I have purchased about 4 times from them. The first two times had quality issues and they responded to my complaints after I supplied them with pictures of quality issues. They agreed to exchange these coins for me. I continued to do business with them. The forth time they still shipped me bad coins. I again sent them emails with pictures, and followed up two more times, without getting any response. Now I am disputing with PayPal trying to get my payment back. Very obviously, they sell the left over coins with quality problem after cherry picking out better ones for rating and higher prices.

Overall, don't use JM Bullion. It gets you in with very reasonable prices, but ships you bad quality products. Then customer service is not responsive after you complains a few times. This is a dishonest outfit.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$1000 - $5000
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.1
Price 
 
4.0
Shipping Time 
 
0.5
Customer Support 
 
1.0
Buying Experience 
 
3.0

Poor Shipper

I've bought $50,000 from these people in about a year now and they've screwed up the shipping on about 65% of my orders. I have packages arrive broken three times in a row because they failed to package properly. Had to wait extra weeks to get my packages because they were sent out with the wrong shipper because you can't pick the package up at ups anymore it must be delivered to your door (tough if you work, can't be home to sign). Customer service not real helpful. Their prices are good, but I'm done doing business with them today.
Terry

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
Yes
Total amount spent?
$10000+
Was this review helpful? 
Reviewed by |
Overall rating 
 
2.0
Price 
 
5.0
Shipping Time 
 
2.0
Customer Support 
 
0.5
Buying Experience 
 
0.5

JM Bullion Sucks

This outfit seemed to have decent reviews so I sent them a check for 200 Walking Liberty half dollars. After waiting for TWENTY DAYS, my order finally arrived, FOUR HALVES SHORT. I phoned, talked to some guy who offered no help or apology, said some woman who was in charge of that was "in a meeting" but would email me when she got out. Riiiight. No email. Still wanting to hear an apology, I told this guy that they have coin counter machines and shipping an order 4 coins short is incredibly sloppy. That's when I heard the hostility in his voice, which confirmed my already strong suspicions that this outfit is a bunch of crooks. They skimmed off an extra profit. I mean, how the hell is it even possible to not send exactly what a customer orders, if you have your act together?

These people want you to provide a backup credit card and agree to let them charge you if you back out of the deal. Northwest Territorial Mint does the same thing, and when I sent them a check for some silver bars, they emailed me back that they would ship in Two And A Half Months. So I stopped payment and belatedly checked the online reviews of them, which are terrible.

I also sent Silver.com a check, and they shipped exactly what I ordered as soon as the check cleared and DID NOT REQUIRE A BACKUP CREDIT CARD. So guess who will be the only bullion seller I buy from, from now on. Buy from JM Bullion at your OWN RISK.

Customer's Experience

Would you recommend this dealer?
No
Did you receive your order?
No
Total amount spent?
$1000 - $5000
Was this review helpful? 
16 results - showing 1 - 16