JM Bullion Hothttp://www.silvercoins.com/media/reviews/photos/thumbnail/300x300s/9f/a8/fc/jm-bullion-38-1422160769.jpg
Terrible customer service
The company sends you an email confirming they have received the bank wire transfer and the order shipped overnight. 7 days later I find they did not ship without an explanation. I cancelled the order and it took 9 weeks to receive a wire credit for the cancelled order. This after 4 separate calls with wait times in excess of 30 minutes each.
PROTECT YOUR MONEY AND DO NOT DO BUSINESS WITH THIS OUTFIT!
I have placed over 35 transactions with JM Bullion over a 2 year period. I can honestly say I've never had an issue with their shipping or their service. Not sure where some of these negative reviews are coming from. Their pricing is very fair and competitive. I highly recommend this company to do business with. Their web site is easy to navigate and their ordering process is simple.
Poor First Impression
Couldn't help but right a review on the reviews. I'll be honest... I haven't purchased from JM Bullion to date. Nor will I after reading the reviews. Reason is.... I do my home work before I buy. That includes reading the reviews on the companies I do business with. From what I've read, to include a phone call to their "help" line to answer "any" question you might have..... I won't do business with them. The individual I spoke with apparently wasn't up to speed on the produces offered online. Also... the fact that the guy couldn't form a sentence. In fact... I had a few "odd" moments on the phone where I was expecting the guy to say, or complete his thought process. Ahhhhh...... was about what I got. My first impression dealing with JM Bullion on the phone... not very favorable. My "gut" feeling is... Find someone else to order from. Something didn't feel right about the whole thing.... and unlike some individuals whom spent good money on poor products..... I'm not going to spend a nickel on anything from JM Bullion. It's one thing to have a couple of bad reviews for poor service or poor quality products. It's another to see it split down the middle with very bad and marginally good reviews. I want to thank all of you for leaving what I expect to be honest reviews. I'll keep looking for another company with some integrity. It seems the JM Bullion isn't one of them.
Great prices slow shipping
slooooowwwwwwwww shipping. I ordered some silver Eagles on a Friday. It's Friday again and still no coins. I payed by debit card. Maybe I will recieve the package on Monday. Ten days after payment cleared if I'm lucky. Expect slow shipping
Phone support/customer service is a mess
I have made several purchases with no issues, but the last 3 have been problematic. Some of the support people are clueless. They say orders have shipped when they have not and can't seem to take down an address properly without issues and get flustered when asked to add more than 3 lines for the address, such as a floor number or extra information so you will actually receive your package. Making shipping changes seems to be an issue as well since switching from usps to ups must make their computer systems freak out or something. Lots of drama.
They say one of my orders was to be signed for but it got left on my front porch. The order was in excess of $8000. I dont live in a great neighborhood. When I mentioned it they just blame the carrier and don't want anything to do with it. I understand, but at least pretend a little like you care. $8000 may not be a big deal to you but it took me a while to make. When I ask about liability and speaking to someone who can explain how that works when packages are left in error I get the cold shoulder or no solid answer at all. They don't want to deal with it. You are a number in the system and they want to keep it moving.
Be careful as they don't seem to want to take responsibility for major issues that involve expensive investments. If you want to take your chances they do have decent prices, but hopefully you can get by without interacting with their people, as clearly they are not their best asset.
I love the on-sale items. Change every Monday. Great deals. I buy a couple times a month. Thank you Jmbullion
This was my first order. Sent paper check, received email confirmation a day after my check cleared. Received follow up email when package shipped and could track it. Took about 12 days from time I purchased to possession. Checked out all coins and in BU condition. Very happy. Just be prepared for a 10-14 day wait until your order arrives if you send them a check.
Rude and Deceptive?
On 26 May 2016 in the hour of 1400, I called JM Bullion to ask about details given on their website. I would like to buy metals however I do my diligence to make sure there is someone responsible to complain to if I have problems. The address given on their website appears to be fake, though this could be a Google error also so I called. When speaking to the employee he refused to provide a valid Corporate address, was rude and confrontational and hung up on me when asked for a supervisor whom could answer my questions if he was not allowed to. I was not asking for their physical location of their metals, but when you post and "Official" Corporate address on a website where you are selling products that could result in several thousands of dollars, it should probably be accurate.
The location given appears to be a parking lot. There is no one whom claims responsibility for a bad order, fake metals or a lost order as they claim to be an ecommerce company only. How is it that BBB has endorsed this practice? All I want is some who claims responsibility in the event that fake metals are shipped to me. As it is right now, all avenues of finding such a person appear to be false.
Shipping is too slow
The prices are decent (especially their sales) but their shipping times are way too slow. I can understand if you are using a personal check and they need to ensure the funds clear but, when you use a USPS money order (which I did with all of my orders with them) they should be shipping lickity split; their competition does. I personally will only do business with APMEX or Provident Metals henceforward. Both companies are awesome. Good customer service, good prices, and fast shipping. I've made multiple orders with these companies and they have always been flawless. Provident has a little better prices (especially silver) and APMEX has more selection.
Retail Price - Wholesale Quality
Ordered 3 bags of silver coins. Paid full retail price but received average quality wholesale goods. All contained between 1% and 3% slicks, very thin and worn coins. Coins were not cleaned well, some even had paint on them. Coins not advertised as "junk silver" but that is what I received. Just handling a hundred would leave my fingers and hands very dirty. Other retail dealers I've dealt with are a much better value.
The wait for the check to clear seemed excessive but I'm not familiar with the rules or policies they have to deal with. They state they do not check for cleared funds just notice if it doesn't clear.
The items were packed very well.
They did send email notices at reasonable intervals.
At any rate, I'm not going to be a repeat customer.
Worst company ever don't order from them
Just ordered 1 ounce of gold bar on 29th april and received a verification call on the 3rd May and I answered it he said I will have the order ship out to you by tomorrow and on the 4th they emailed me saying we cancelled the order because a lot of fraudulent transactions have been done around my area. And I told them when I placed a order using my visa card they took me to visa secure website to verify my last 4 digit of Ssn and zip code and email address on file with that card and I get all my packages nothing gets stolen or anything from my property so I called them today and told them they said sorry we can't do anything and he says that you should try a another card or another payment method so I told them you just lost a customer and what's a guarantee if I order it using a different payment method that they will process the order.
The right choice for me
I found it interesting that someone would complain about JM. I was surprised. I received what I asked for quickly and in good condition. I purchased both gold and silver. I shopped a bit and found JM to be in the money. I didn't use customer support so I have no idea how to rate them. But based on everything else I am sure they are fine.
I have made many purchases from this seller. I have had no problems at all and I have been very happy with the quality of my purchases. Every time so far it has been a flawless transaction.
great coins, great price, fast service - 5 star rating
canceled my order
I order 40 1 1/4 oz bison coins on april 4 2016 at a great price all was fine
two weeks later I ordered the same coins same amount they canceled my order
and told me some bullshit about there was a problem with my address
so I have to reorder so I notice the spot price had cause the coins to spike about $12 dollars more so I ask to speak to a manager his name was Brian he told me the address looked suspicious that's why we canceled prior to talking to brian the first rep ask did I wanna reorder wow really scam artist
shame on you JM Bullion you lost a good customer for a couple dollars
pls train your reps better inform them about whats going on
Listen you guys don't have to cheat customers and lie for a few more cents just saying by by wont be coming back you guys suck no really you suck..
Terrible Customer Service / Cherry-picking
For my first transaction with JM Bullion, part of my order was for five (5) 2015 silver maple coins. Each and every coin was scratched, not real faint ones either but ones you can feel with your finger. There is no way these coins were not cherry-picked for their terrible condition; the odds of every single coin being scratched when being "picked at random" are very very slim. I notified customer service and they just said thanks, we'll pass along your feedback. After this, I was fairly confident that I would not order from JM Bullion ever again.
After 9 months, I decided to give them another shot after receiving an email from them with some good deals. I ordered on April 1st with their new eCheck process, which they say is faster and usually ships in 1-2 business days. Ten (10) days later my order status is still showing as processing; this is now business day 6 after I placed my order. I write them an email in the morning asking what's going on, and it takes more than 24 hours to receive a call back. Apparently there was a glitch with the system and they need to take payment over the phone, ie they want me to verbally provide my checking account or credit card # over the phone. No, I don't think so. That, and they wouldn't honor the cash discount if I used credit card so I didn't have to wait even longer for the check to process. Needless to say, I cancelled the order and will never ever do business with JM Bullion again. Fool me once....
I have had many transactions with Provident, Monarch, APMEX, Yeager, and many other online and eBay retailers and have never had an issue like this. Their customer service is terrible to boot, no one apologized for the error or wanted to make things right. Several people I talked to could barely string together an intelligent sentence.
DO NOT TRUST JM BULLION! DO NOT BUY FROM THEM!
This company is a scam. We purchased silver bars last year. After waiting an addition 10 weeks we finally received the order. During the first part of the wait my husband purchased silver bars. We orderered in Sept 2015. After multiple phone calls being told another 5 weeks we ended up asking for a refund at the end of March. They said no problem. Not hearing from them called them again and we are NOW BEING TOLD they filed CHAPTER 11 WITH THE WESTERN DISTRICT OF WASHINGTON CASE 316-11767-CMA. THEY STOLE FROM US AND ARE ALLOWED TO KEEP SELLING. PLEASE ANY IFORMATION ON THIS WOULD BE HELPFUL. IS THIS TRUE OR MORE LIES!!!!!!!!!
Just started my collection and wow this 8 kilos we got are gorgeous.from time of order to our place to store it was only 3 days. We are very happy and will buy more and definitely recommend.
Just completed my 16th order and everyone was flawless, everything was Done online, no salesman or client rep to deal with. I always pay with paper checks
It takes a little longer but so what, if just ends up in a box somewhere, and I save 4%
Don't understand the negative reviews. These guys have always been fantastic. Super fast shipping and quality product. I buy rounds and bars and they are always neatly packaged and perfect. Not sure what people expect out of an online bullion dealer. Two thumbs up.
Sell poor quality coins
This is the worst online coin dealer. It sells left over coins after cherry picking, and advertised the coins as "brilliant uncirculated".
I have purchased about 4 times from them. The first two times had quality issues and they responded to my complaints after I supplied them with pictures of quality issues. They agreed to exchange these coins for me. I continued to do business with them. The forth time they still shipped me bad coins. I again sent them emails with pictures, and followed up two more times, without getting any response. Now I am disputing with PayPal trying to get my payment back. Very obviously, they sell the left over coins with quality problem after cherry picking out better ones for rating and higher prices.
Overall, don't use JM Bullion. It gets you in with very reasonable prices, but ships you bad quality products. Then customer service is not responsive after you complains a few times. This is a dishonest outfit.
JM Bullion Scam
Do not use JM Bullion, I repeat DO NOT USE THEM! I've done three orders with them total, the first two orders were deleyed about a month due to them switching facilities. But that's understandable, I won't hold that against them. My problem with them is I never received my third order, if it was a few hundred dollars I would'nt have been too concerned, but it was not a few hundred dollars, it was about $5,300 worth of silver bars and silver dollars. All of which I never receieved.
Here's how it went, the first shipment got lost in shipping which isnt suprising with them, so since itwas covered by insurance and I made a claim they sent out another order. This order didnt come in either, I went to the UPS facility and they said they never recieved it. I called JM Bullion and they said it shouldve arrived. I contacted UPS again and they looked into it, they called me up and said just call up JM Bullion and they'll take care of it. I got back with them, and the same process repeated itself. I never receieved my shipment and never will. Customer service won't even try to help because the ones ive dealt with are crooked juist like the comany itself which is why they probably got hired in the first place.
So for your own benefit, DO NOT EVEN THINK OF ORDERING FROM JM BULLION. They will find some way to screw you within the law, nothing but prefessional con artists, thats all.
Great customer service.
Great price, fast shipping and good customer service. I made a purchase through Ebay. I was immediately contacted by the seller via email asking if I had any questions about the purchase. I then promptly received my shipment of Silver Lady Fortuna's at a great price. I'd highly recommend this seller.
STARTED BUYING WITH JMB IN 2014. ALL MY PURCHASES WERE DELIVERED ON TIME AND WERE AS ORDERED. I DO NOT WATCH THE CLOCK FOR THE SHIPPING TIME AND ONLY EXPECT REASONABLE TIME TO SHIP. ALL THE PRODUCTS WERE IN FINE CONDITION. I AM VERY PLEASED WITH THE SERVICE AND WOULD RECOMMEND THIS DEALER TO OTHERS.
If you want fast shipping and great customer service this is the place - several pmt methods are easy and available- website is easy to navigate
JM has been perfect thus far
I have purchased many, many times from JM and have never had a single problem. In fact I purchase in small amounts almost every month. My orders have been right and on time every time. I am surprised to read others have had an issue with them. I can't say about dealing with customer service if an issue arises because none ever has. Packaging is great. I pay either with Pay Pal or Credit card and my orders always come in just a couple of days as promised.
Shipping Became Undependable
I just could not continue to do solid business with this company due to the shipping problems they have and when I spoke to customer service they tried more to justify the lapse with a condescending tone than to simply admit they were wrong, especially when I had the tracking information that contradicted what they were saying. Too many silver companies out there that do appreciate the business. I have spent a lot of money with them JMB, but the time came to part ways.
S l o w Shipping
Waited days, then weeks - no coins. I have dealt with APMEX too previously. They are quick, honest and who I deal with now. I figured JMBullion would be similar. NOT! I had to contact them repeatedly to get them to ship. Finally I got an email back saying they were sorry and were shipping out the coins, 3 weeks after I bought them. Beware the few pennies cheaper they are. Not reputable.
I've bought $50,000 from these people in about a year now and they've screwed up the shipping on about 65% of my orders. I have packages arrive broken three times in a row because they failed to package properly. Had to wait extra weeks to get my packages because they were sent out with the wrong shipper because you can't pick the package up at ups anymore it must be delivered to your door (tough if you work, can't be home to sign). Customer service not real helpful. Their prices are good, but I'm done doing business with them today.
Great Seller, Free Shipping, Good prices
I have bought many times from this dealer.
Their prices on the Sale Items are great.
I always place order, then mail a personal check.
They are quick to deliver product by USPS and have
never been disappointed. Also they ship free.
I have never dealt with customer service because I have
never had a problem.
I have bought from other sellers in the past but now only
buy from this seller.
LIARS about not CHERRY PICKING coins
This company has fooled me for the last time. ONLY buy coins from them if you care nothing about the condition of the silver coins you will receive. ALSO, I have found out that if you leave a negative comment on their website it (by my own experience) can only be seen by you when you are logged in but not seen if you go to the web site and DO NOT log in. Liars CAN NOT BE TRUSTED. PERIOD.
JM Bullion Sucks
This outfit seemed to have decent reviews so I sent them a check for 200 Walking Liberty half dollars. After waiting for TWENTY DAYS, my order finally arrived, FOUR HALVES SHORT. I phoned, talked to some guy who offered no help or apology, said some woman who was in charge of that was "in a meeting" but would email me when she got out. Riiiight. No email. Still wanting to hear an apology, I told this guy that they have coin counter machines and shipping an order 4 coins short is incredibly sloppy. That's when I heard the hostility in his voice, which confirmed my already strong suspicions that this outfit is a bunch of crooks. They skimmed off an extra profit. I mean, how the hell is it even possible to not send exactly what a customer orders, if you have your act together?
These people want you to provide a backup credit card and agree to let them charge you if you back out of the deal. Northwest Territorial Mint does the same thing, and when I sent them a check for some silver bars, they emailed me back that they would ship in Two And A Half Months. So I stopped payment and belatedly checked the online reviews of them, which are terrible.
I also sent Silver.com a check, and they shipped exactly what I ordered as soon as the check cleared and DID NOT REQUIRE A BACKUP CREDIT CARD. So guess who will be the only bullion seller I buy from, from now on. Buy from JM Bullion at your OWN RISK.
By far the best
After deciding to round out my portfolio, I did a lot of internet research. When I found JMB, with out a doubt I wanted to do business with them. They have the best prices on their wares and with no shipping costs on a $100.00 order, the savings is even greater. I use an e-check for the convenience, and my order arrives in a week, securely and discretely packaged, and insured through the USPS. Every round, coin and bar was protectively wrapped, arrived in perfect shape and mint condition that rivals proofs.
I visited a local pawn shop a couple months ago. They had a certified Eagle for $55.00. When I looked up the identical coin at JMB, it was $31.00. Three dollars for a war nickel at the pawn shop. Less than a buck at JMB.
JMB beat Amazon and E-bay on every thing that I compared.
I will not buy my bullion and coins anywhere else.
Very Satisfied with JMBullion
I have made a few purchases from JMBullion and thus far am quite satisfied. You can't beat the free shipping. That is one of the draw backs to some other dealers. I've made purchases from others and sometimes end up paying $20-$40 for shipping. That eats up a lot of potential profit. I find Their prices are quite fair. They have a great selection of coins/metals available. The ordering process is quite painless...it is VERY EASY to place an order and they keep you informed on the order status.
JMBullion ships quickly. I usually receive my shipment in two days though one shipment took a couple more. No big deal. I contacted customer service to check on the order and they provided me with the detailed shipping information...received the order the next day. It had been held up at the post office.
As for quality, I am fairly new at this but to MY eye the quality seems just fine...if you order the proper quantity they are shipped in tubes, otherwise they are shipped in individual small zip lock bags which is fine by me...I just store them in my safe anyway.
Bottom Line...I have purchased from JMBullion and as long as all things remain the same, they are my primary source for precious metals. I HIGHLY recommend them, especially for those just getting into the purchase of precious metals.
Great Priceing, Great Service
JM has the best pricing they ship free How can you beat that. You read their rule book, and it turns out that way. Great company.
good place to shop
I have made several purchases in the past 2 months. The overall experiences have been extremely positive. I have not had any issues with the quality of the products I've received. JMB also replaced an item that had arrived damaged. The customer service folks are friendly and helpful. It's hard to beat their prices when you factor in the *FREE* shipping and handling. My purchases usually arrive within 2 - 3 days after the funds clear.
An excellent place for small beginners (like me) to purchase physical silver as a long term investment/ Fast service/ good prices/ excellent customer service. Mike Allen
Easy order system. I paid with a paper check. Received notification of check received, check cleared, shipment sent. I contacted customer service about a shipping address change on one of my two orders, handled swiftly and without problems. The packaging was secure, insured and quick. I was buying for a metal detector hunt and would buy from them again without any reservations or concerns.
Best prices and quality is usually good.
J.M. Bullion is the best Company to buy precious metals from. Find rounds or coins that have been good to you and stick with them. Most look worse than their pictures but...what do you do. Returns get hit with a $30 or $35 dollar fee to restock, and the buyer has to pay to ship them back. So once you order them your stuck with them unless your in the business of losing money. If you stick with on sale items expect a little more damage or milking but thats why their on sale. Regular priced items come in better condition usually but still at times are so/so. Every time I order on sale items I open the boxes with excitement only to find out that yet again they look kinda nice. Its just silver so buy the rounds unless you buy complete tubes that are factory sealed and they say that they come factory sealed. They can still get in but chances are they weren't cherry picked. They say they don't cherry pick them but I don't ever believe anything like that. Don't ever order Maple Leafs! They always look like shit. Stick with Sunshine rounds or other rounds in general and you'll be somewhat satisfied. And for coins get factory sealed tubes. I gave customer support a 4 but I haven't felt the need to call them as I would be losing money big time on returns
Contrary to their policy, I wired the amount that was cleared two days ago. They still have not shipped....Which means I have to stay home at their convenience to sign for an order. Unknown shipping - "maybe 5 days" To Cancel....$130 So, insted of promised 2 day shipping...No one knows.
Have ordered from JMB several times and they are always in good communication and let your know all through what's happening every step of the way. Good fast shipment. $100,000+
Love the Free Shipping
I order from JM Bullion quite often. After a certain amount of orders they allow you to do an eCheck which is basically just providing them with your routing number and account number for transactions instead of physically mailing them a check. It gives you the lower pricing and takes a few days off of the shipping time since you aren't having to mail them anything.
I prefer them to APMEX and Provident because their pricing is lower and you don't have to pay shipping costs. They also have a new deal every Monday which I always look out for. They often offer generic rounds in their Monday deals but you can also get government bullion. I bought both the Canadian 1.25 Buffalos and the Burundi Lions through their Monday deals.
So buy from JM Bullion and not APMEX. APMEX will give you a nice looking box and some sticky notes, but who cares about that. I want the cheapest silver that I can buy and I get that from JM Bullion.
Recently bought some silver from JM bullion and have determined that, excepting special items, JM will be my go to dealer. Competitive premiums and no shipping costs are just an added bonus to the highly reputable institution that JM is. I have never actually used their support system, so I am only assuming that it is as high a quality as everything else.
Always had a good exerience
I've placed several orders with JM Bullion and I've always had a good exerience. They have a decent selection and the prices are seldom beat. When other dealers have sales they still aren't as good as JM's daily price. There are a few dealers with more extensive inventory and a few with lower base prices but the ones with more choices have higher prices and the ones with lower base prices sneak in shipping that brings the price above JM Bullion. Everything I've order has shipped quickly and for free. The only thing is there are minimum orders. Sometimes if I want to just buy one coin to see if I like it I have to wait until I have a larger order ready. I understand that is how they keep the prices down and shipping free though. JM will continue to have my business.
good shipping and price
JM does a good job shipping if you pay with PayPal or credit card they are a little slower if you pay with paper check they have specials that start every Monday that I look forward to
Quick, Fast, Reliable
I got the shipment like in 1-2 days from the ship out date. Came Via UPS. I live in CA so that is probably why I got it so quick. Got exactly what I asked for, couldn't be happier. Bought $6,000 worth of Silver and Gold. Will buy from again.
Free shipping, fair prices, great seller
JM Bullion has free shipping on all orders (must order over $100 worth), competitive prices, quick shipping and a great variety of items to choose from. I've ordered ASEs, 10 oz bars, and generic rounds from them and have been very happy with every shipment. I'll continue to buy from them in the future.
My go too
JMBullion is my default site for buying silver. The reason, Free Shipping. You have to have more than $100 in each order, but the free shipping is amazing. I love being able to take a portion of my paycheck and go out and put it all towards silver, rather than give some to shipping. They typically have good pieces to buy as well, and a lot of the time they have some On-Sale items for cheap. They are not as diverse as Apmex with their selection but I buy generic silver in the first place and will only go to Apmex if there is a coin I really want that JMBullion does not have.
Their processing times are comparable to Apmex and they now offer e-check payments, which speed the processing time of the check up a few days.
My first choice
I have placed over 10 orders with JM and have had zero issues. I pay by check so the time it takes the check to clear and shipping time it take 12 days from when I place the order. It doesnt matter to me because the price is locked in from the moment I place the order. They have the best prices and free shipping. All package came within the time they say they will. They are my first choice over any other dealers